Practice Management

Our mission: To inspire receptionists, registered technicians, practice managers, and veterinary assistants to build strong relationships with co-workers, improve their communication skills, and educate clients with confidence in order to enhance their contributions to a veterinary practice and maximize every patient's well-being.

Avoid awkward conversations by citing clinic rules.

Twenty-eight practices entered the 2013 Veterinary Economics Hospital Design Competition-you picked your favorite.

Sure, it'll be a benefit to your practice's medical care, but this technology can do wonders for your relationship with veterinary clients, too.

Follow these "next steps" to make sure your veterinary team is prepared to promote pet wellness and stress the value of vaccinations.

Vaccination recommendations can be confusing to pet owners. This toolkit delivers team training, free client handouts, exam room education strategies and more, all designed to make it as easy as possible for veterinarians and their teams to explain vaccinations to pet owners. (With an educational grant provided by Zoetis)

Dr. Jim Kramer offers suggestions for picking the right relief veterinarian.

Constant conflict creates a wedge between you and your co-workers and shatters teamwork. Learn to fill in the crevices you've created and repair your broken team.

Nip staff negativity in the bud before it takes over your practice.

It's hard for clients to understand where their money goes in your veterinary practice. So give them the details on the dough distribution-and why it's important.

Use this guide to create vaccination standards of care for your veterinary practice.

Clients have their own ideas about what merits a late phone call.

The ability to connect with the full spectrum of age groups can increase effectiveness with veterinary clients and employees.

Q: I manage a team of good workers who have a bad habit of focusing on the negative. How can I push them to put a positive spin on their bad attitudes?

Data suggests focusing on clients and preventive care could bring profession an additional $350 million.

Dr. Mike Pownall reveals the secrets behind a successful equine veterinary practice Facebook page.

Use these tools to educate pet owners about how to offer the best care for pets with osteoarthritis.

Help your veterinary practice make and meet compliance goals.

To keep pet owners in the know, take the next step with these tick tips.

Veterinary clients are often in the dark about the risk ticks present for their pets. Use these tips to tackle tough tick talks, region by region.

This handout gives your veterinary team the information they need about common ticks and tips to stay on top of prevention, region by region.

Be clear with clients about their pet's chronic disease management, right from the start.

A team member at our veterinary practice has controversial decorations on her car, and our practice manager is worried that the materials will offend clients when they see the car parked in front of the veterinary practice. Does it violate the employee's right to freedom of speech if the manager asks her to remove the potentially offensive material?-Caught in the Middle

Review these tips during your next team meeting to make parasite control messages stick with your veterinary clients.

Dress codes are in place for a reason. Keep your employees' work attire appropriate with these helpful tips from Shawn McVey.

Need to muffle the noise? Reach for an everyday item.

Stop presenteeism-working sick-from ruining your veterinary workplace.

It's OK if your veterinary clinic didn't plan an event. There are still plenty of ways to show you're a spay-neuter advocate.