Practice Management

Q. How do I get my team to help encourage veterinary client compliance with pet nutrition recommendations?

Q. I've heard that a practice owner shouldn't pay an associate more than 25 percent on production. But I work in a practice where three veterinarians share one technician. What would be a salary for circumstances like these?

Forget caffeine. Chug these five tips to energize your veterinary team meetings for maximum education and inspiration and a minimum of bored looks.

I love my job but our office manager is a big problem. She's very unprofessional and rude. She has given a tongue lashing to many clients and driven them away. I and my other team members suspect that she's stolen money, and we're sick of her attitude, the disrespect to others and her laziness. We confronted the owner about our concerns. He will have brief chats with her, but it only does good for a couple of hours. Help!

This practice tool helps remind clients about the cost of prevention over treatment.

Ready to make game-changing plays in pets' health? You must start by opening yourself to messages from your coaches and practice leaders.

Find out the best place to put your veterinary practice marketing dollars.

At CVC Kansas City, Dr. Andy Roark shared with a packed room his top tips to host a fantastic cocktail party ... and of course, the same rules apply for your veterinary hospital's Facebook page.

Internal controls provide a system of checks and balances.

Pet insurance provider VPI reveals this year's quirkiest names for feline policyholders.

Some veterinarians and managers are happy to chat with clients-others wish pets could bring themselves to the clinic. How does your personality play into your performance? Check out the responses to our survey.

Whether you suffer from a disability or you're trying to make your practice friendlier for disabled clients and team members, consider this advice.

Will a veterinary associate's shattered video monitor lead to a shattered relationship with his employer?

Like every profession, veterinary medicine has its ups and downs. Still, you gave us plenty of reasons why you love the work you do-and why you keep on doing it.

With economic fluctuations across the country, veterinarians are keeping an eye on their practice's profitability-and their team's performance on the job.

Find articles on Open Book Management as well as any errata or new Scorecards that didn't make the current edition of the new book.

In the first-ever dvm360 Change Survey, we asked you to choose the top 10 things you want to change in your practice. Find them below along with data on whether you'd be willing to switch up things if it meant increased client visits.

Check out this online exclusive data from the 2013 Veterinary Economics Business Issues Survey.

Wondering how you can create a workplace culture that cuts down on, or eliminates, gossip? Learn what consultant Shawn McVey and your colleagues say about conflict in their practice.

This toolkit delivers team training, free client handouts, exam room education strategies and more, all designed to make it as easy as possible for veterinarians and their teams to promote preventive care and stress the importance of physical exams to pet owners. (With an educational grant provided by Veterinary Pet Insurance)

Whether you're fueled by quiet or craziness, you can leverage your personality and skills in veterinary practice.

Take a break from work? Absolutely-for the good of you and your veterinary practice.

Follow these "next steps" to make sure your veterinary team is prepared to promote preventive pet care and stress the importance of physical exams.

Violent incidents can happen anywhere, but there are things a practice team can do to be less vulnerable.

Violent incidents can happen anywhere, but there are things a practice team can do to be less vulnerable.

It takes more than a passion for veterinary medicine to be a successful practice owner-you've got to be business savvy, too.

Use this form to learn the dos and don'ts of offering feedback to veterinary team members.

Use this form to learn the dos and don'ts of offering feedback to veterinary team members.