Pet stores are better than veterinary practices
… at one thing: Getting customers what they want RIGHT NOW
If your veterinary team gives a big thumbs-up to a Gentle Leader harness, a Thundershirt or some other stress-reducing item for canines and felines, get pets fitted in the hospital and into their new calmer lives. See how one client-minded practice owner does it. Also, watch him explain why he offers the retail area and how it improves behavior and nutrition recommendations.
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When cost is a barrier for clients: Navigating financial challenges
May 13th 2025In this Q&A article, Robyn Jaynes, DVM, director of veterinary affairs at PetSmart Charities, shares expert advice on how the veterinary profession can better support pet owners facing financial barriers to care.
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