Sea You at Fetch Long Beach
News|Articles|November 30, 2015

Pet stores are better than veterinary practices

… at one thing: Getting customers what they want RIGHT NOW

If your veterinary team gives a big thumbs-up to a Gentle Leader harness, a Thundershirt or some other stress-reducing item for canines and felines, get pets fitted in the hospital and into their new calmer lives. See how one client-minded practice owner does it. Also, watch him explain why he offers the retail area and how it improves behavior and nutrition recommendations.


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Q&A: Caregiver burden can begin early in pet illness. Are veterinary teams equipped to support clients, and how can veterinary social workers help both parties?
Caroline Cox, LSW, MSW, and Erika Krick, VMD, DACVIM (Oncology), discuss the role of veterinary social workers in supporting clients, communicating with veterinary teams, and helping practices address the human side of veterinary care in this Q&A from an interview at the 2026 Fetch National Harbor Veterinary Conference.
Inside veterinary social work
In a slideshow drawn from an on-site dvm360 interview at the 2026 Fetch National Harbor Veterinary Conference, a veterinary oncologist and a veterinary social worker walk through how the role supports owners and staff across a pet's cancer diagnosis, treatment, and end-of-life care.