Practice Management

Technicians at CVC in Kansas City spent a little time with GiGi, our stuffed pooch who was "rescued" from a local thrift store.

Winner credits owners, team for support.

Lawsuits and nuisance employees should give aspiring veterinary owners perspective.

Here's how to comply with a global security standard coming to the United States for the first time.

Shawn McVey counsels a veterinary team about what they can ask to weed out toxic job candidates early in there interview process.

Despite our leadership-obsessed culture, are you looking in the right places to find the next big thing in your veterinary practice? Here's how one practice manager coaxed leadership qualities out of his staff.

Strategic cage placement in veterinary practices can alleviate cats' behavioral problems.

What does a practice team need to do to be Fear-Free? That's an open question, but here is a checklist that tries to gather the very latest on the topic. Find out what you're doing, what you could start and what's going to need you to think about it for a while before trying ...

And why you shouldnt let them stop you.

An exclusive, brand-new look at cutting-edge thinking on low-stress patient care for beginners, intermediate experts and Fear-Free gurus.

Find your outlet to avoid compassion fatigue.

Getting on board is easier than you think--and it doesn't have to be a chore

Audition candidates to ensure a new hire matches your practices identity and connects with clients.

Download this checklist to plan how you'll leave and return to work.

Accusations range from embezzlement to third-degree burglary.

This Practice Manager of the Year nominee shares her experience overseeing older, more experienced team members.

Training and communication are your best bets when it comes to preventing accidents.

Try these boredom busters to bring the fun back to your team training meetings.

This activity helps stimulate team members to enact the old adage "treat others as you like to be treated." Each member of the team takes a few minutes to list possible ways they would finish the sentence, "I like it when people are ..."

Even if you try to regularly thank your team for a job well done, people still enjoy a few minutes of solely hearing praise. In this exercise, you can learn more about how team members view themselves in contrast to how their fellow teammates view them. It's all positivity--no calling out weaknesses--making it fun for all involved.

You may think slogans and mottos seem forced or corny, but if they're good enough for multinational corporations, they may work for your clinic.

Actionable steps to make stepping away from your veterinary clinic actually work.

Behavioral event modeling is a fancy business term for thinking about who will pay for a product or service in your veterinary hospital exam roomand thinking about how to get that person there in the first place.

Examining why starting veterinary salaries vary from year to year.

The legislation is a solution to a nonexistent problem, veterinary business consultant writes in an open letter to Congress.

Be creative in delegating, rethinking and streamlining veterinary practice tasks that too often bring you to a halt.