The veterinary receptionists did their jobs, but things were a little curt, a little unfriendly, a little negative. So this 2019 dvm360/VHMA Practice Manager of the Year finalist took herself (mostly) out of the equation when it came to meetings and let them come up with positive change themselves.
When you have a forgetful veterinary team member, it can be tempting to nag the living daylights out of them. Practice manager Emily Shiver offers a more productive approach. She says teamwork and encouragement is the way to go.
Hungry for podcasts for veterinarians, team members and the pet owners you serve? Then this list is for you. Subscribe now (theyre all free).
Manage the crazy influx of Thanksgiving, Christmas and New Year's lodgers this year with preparation and some of these best practices that help my high-performing veterinary team.
Despite the known benefits of having pets, immunocompromised individuals are still told that owning animals could be dangerous for them. Public health veterinarian Audrey Ruple begs to differ.
Try this easy challenge to help keep your veterinary practice in order.
A dive into data yields insights on pay-by-the-month preventive-care (wellness) plans undertaken by different-sized veterinary practicesand how satisfied the owners and managers were with the results.
A manager shouldnt jump from avoiding a difficult team member to disciplining and firing. You need to insert listening and sharing into your process, and the Exchange Strategy could help you do it.
Commit to a better veterinary clinic experience for dogs. Pick one or two of these to try, or reinforce the ones youve done so far. Reap the rewards. Repeat.
Make sure your veterinary practices safety protocol is up to date by implementing one or both of these strategies.
Associate consultant Brandon Hess provides insight on how to create a legally sound employee handbook.
One company's device can turn your veterinary practice trash into an inert hockey puck.
What are you waiting for? This advice for veterinary practice owners, managers and team members can help you start the challenging but inspiring journey to transform your hospitals culture from negative to positive.
Avoid the drama by following a more approach to hiring veterinary associates and team members right the first time.
Find out the most common violations cited in an OSHA safety inspection
If your veterinary team members panic when a boss asks to discuss something, look in the mirror: Youve been conditioned them to fear those conversations. Heres how to fix it so you have more productive, more empowering, less frightening conversations that help grow your team, not scare your team.
Dr. Charlotte Lacroix explains why you shouldn't be so hasty to sign a veterinary employment contract.
Everyones telling us about veterinary professionals mental health problems. But its not just clients and tough cases and money problems. Its us hurting each other too.
Analysts present a years worth of research findings during annual event in Chicago.
Some things in life you dont control. One thing in your control that might help is your own thinking. Check out these proven ways we veterinary professionals can help manage job burnout and compassion fatigue.
Even the loner Batman joined the Justice League for the good of all. Heres how this 2019 dvm360/VHMA Practice Manager of the Year finalist inspired her veterinary practice team to be all for one and one for all.
This 2019 dvm360/VHMA Practice Manager of the Year finalist doesnt think so. Shes seen a healthy veterinary practice culture develop because of a bigger leadership team and open communication.
How much is too much when asking about a troubled doctors personal problems? And what can a practice owner do to help? This what if? scenario uncovers big questions for veterinary professionals.
A cat owner really laid into a veterinary receptionist, so this 2019 dvm360/VHMA Practice Manager of the Year finalist modeled calm listening and client education for the startled CSR.
How to get to the place where you dont roll your eyes when theres a sales rep in the lobby.
Unless your upbringing or work experience presented an example of how to set healthy boundaries, you may not know how to establish and maintain them. When you combine the lack of boundaries with your work as a veterinary professional in a caretaker role, this can create negative emotions. Lets diagnose and treat.
Whether youre a client service representative or a multi-hospital veterinary practice owner, showing appreciation in the right ways to the people who deserve it is a profoundly powerful life skill. Start learning it here.
A veterinary practice with skilled veterinary technicians fully using their skills is a dynamo to see in action. Get your own dynamo up and running with these tips.
With so many drugs and supplies used daily in a veterinary hospital, its no wonder backorders happen. Here are ways I proactively problems and keep my doctors and team members in the loop.
Its not a recipe for success for your veterinary practice unless other smart people cant pick up your systems and get the same results. Time to start building a client service and patient care cookbook!
