Practice Management

How much is too much when asking about a troubled doctors personal problems? And what can a practice owner do to help? This what if? scenario uncovers big questions for veterinary professionals.

A cat owner really laid into a veterinary receptionist, so this 2019 dvm360/VHMA Practice Manager of the Year finalist modeled calm listening and client education for the startled CSR.

How to get to the place where you dont roll your eyes when theres a sales rep in the lobby.

Unless your upbringing or work experience presented an example of how to set healthy boundaries, you may not know how to establish and maintain them. When you combine the lack of boundaries with your work as a veterinary professional in a caretaker role, this can create negative emotions. Lets diagnose and treat.

Whether youre a client service representative or a multi-hospital veterinary practice owner, showing appreciation in the right ways to the people who deserve it is a profoundly powerful life skill. Start learning it here.

A veterinary practice with skilled veterinary technicians fully using their skills is a dynamo to see in action. Get your own dynamo up and running with these tips.

With so many drugs and supplies used daily in a veterinary hospital, its no wonder backorders happen. Here are ways I proactively problems and keep my doctors and team members in the loop.

Its not a recipe for success for your veterinary practice unless other smart people cant pick up your systems and get the same results. Time to start building a client service and patient care cookbook!

Help veterinary clients prevent xylitol poisoning with this educational handout created from information provided by the FDA.

Both associates and practice owners should love clear, mutually beneficial employment contracts. They give associates clarity and peace of mind and ensure future buyers of a veterinary hospital can hold onto what makes that clinic greatthe staff.

Vaccines can sometimes be a prickly topic with pet owners. Use this collection of tools to train your team and educate veterinary clients about your practice's vaccination protocol and the important role vaccines play in the health of our beloved pets. (With an educational grant provided by Elanco)

Whether youre ready for the next big step in your veterinary career or stuck in a rut, the Veterinary Leadership Institute is poised to provide in-depth, collaborative, innovative adult education techniques to help you be the veterinary leader your coworkers, your practice and the world need.

Youre probably doing it wrong when it comes to filling spots at your veterinary clinic. Get a fresh start here.

I've spent decades watching leaders and leading, and I think these traits are the best ones for every leader in veterinary practice to learn.

Heres what we see as the most toxic team member behaviors in veterinary practice today and some tips for managers and peers to navigate these situations.

Thoughts on the veterinary nurse shortage from a veteran registered technician.

Shelter medicine expert Dr. Amanda Dykstra makes a case for equipping foster parents with detailed instructions on the care and keeping of kittens.

A veterinary practice management consultant diagnoses your business problems, explains whats wrong and develops a business treatment plan to fix it. Coaching comes after, when you need the accountability, feedback and ongoing conversations to make sure you follow through like a compliant veterinary client.

Dont like online pharmacies competing with you for veterinary product sales? Dont penalize your clients for it, says a 2019 dvm360/VHMA Practice Manager of the Year finalist.

A UK study found that in the veterinary profession, women are overlooked for promotions and often seen as incompetent by overtly sexist clients.

Veterinary associates, remember that small contractual oversights in production-based pay can add up to substantial chunks of money in your employment contracts. Heres what to watchlike a hawk.

In a session focused on small, practical changes veterinary technicians can make in their thinking and habits to prevent compassion fatigue or burnout, Fetch dvm360 conference speaker Kristina Guldbrand, ACC, BS, CVT, CSP, offered more than a dozen suggestions. Here are our three favorites.

A potential foster dog showed aggression toward my veterinary team members, so this 2019 dvm360/VHMA Practice Manager of the Year finalist had to help the team see this was the best path forward.

Protesters (not including veterinarians) at VCA San Francisco Veterinary Specialists say theyre fighting for better pay, health benefits and improved work conditions.

The good, the bad and the awesome lessons one veterinarian learned as a new practice owner.

When it became apparent that her growing practice needed more team leads, this dvm360/VHMA Practice Manager of the Year finalist set out to create a hiring process that would fit the already strong culture and demonstrate fairness and transparency.

Have a veterinary employee who cant seem to show up on the most stressful day of the week? This tried-and-true method will hold them accountableand show support for the rest of your team.

One manager needs to know whats required in her veterinary practice safety plan, especially with her regions biggest risk of natural disaster.