• Hero Banner
  • ACVCACVC
  • DVM 360
  • Fetch DVM 360Fetch DVM 360
DVM 360
dvm360 | Veterinary News, Veterinarian Insights, Medicine, Pet Care
dvm360 | Veterinary News, Veterinarian Insights, Medicine, Pet Care
By Role
AssociatesOwnersPractice ManagerStudentsTechnicians
Subscriptions
dvm360 Newsletterdvm360 Magazine
News
All News
Association
Breaking News
Education
Equine
FDA
Law & Ethics
Market Trends
Medical
Products
Recalls
Regulatory
Digital Media
dvm360 LIVE!™
Expert Interviews
The Vet Blast Podcast
Medical World News
Pet Connections
The Dilemma Live
Vet Perspectives™
Weekly Newscast
dvm360 Insights™
Publications
All Publications
dvm360
Firstline
Supplements
Top Recommended Veterinary Products
Vetted
Clinical
All Clinical
Anesthesia
Animal Welfare
Behavior
Cardiology
CBD in Pets
Dentistry
Dermatology
Diabetes
Emergency & Critical Care
Endocrinology
Equine Medicine
Exotic Animal Medicine
Feline Medicine
Gastroenterology
Imaging
Infectious Diseases
Integrative Medicine
Nutrition
Oncology
Ophthalmology
Orthopedics
Pain Management
Parasitology
Pharmacy
Surgery
Toxicology
Urology & Nephrology
Virtual Care
Business
All Business
Business & Personal Finance
Buying or Selling a Practice
Hospital Design
Leadership & Personal Growth
Personnel Management
Practice Finances
Practice Operations
Technology
Wellbeing & Lifestyle
Continuing Education
Conferences
Live Conferences
Conference News
Conference Proceedings
Resources
CBD in Pets
Contests
Veterinary Heroes
Partners
Spotlight Series
Team Meeting in a Box
Toolkit
Top Recommended Veterinary Products
Vet to Vet
  • Contact Us
  • Fetch DVM360 Conference
  • Terms and Conditions
  • Privacy
  • Do Not Sell My Information
  • About Us

© 2023 MJH Life Sciences and dvm360 | Veterinary News, Veterinarian Insights, Medicine, Pet Care. All rights reserved.

Advertisement
By Role
  • Associates
  • Owners
  • Practice Manager
  • Students
  • Technicians
Subscriptions
  • dvm360 Newsletter
  • dvm360 Magazine
  • Contact Us
  • Fetch DVM360 Conference
  • Terms and Conditions
  • Privacy
  • Do Not Sell My Information
  • About Us
  • MJHLS Brand Logo

© 2023 MJH Life Sciences™ and dvm360 | Veterinary News, Veterinarian Insights, Medicine, Pet Care. All rights reserved.

Educate, dont irritate, pet owners

September 23, 2019
Rebecca Kuester, LVT

Dont like online pharmacies competing with you for veterinary product sales? Dont penalize your clients for it, says a 2019 dvm360/VHMA Practice Manager of the Year finalist.

kustvideo/stock.adobe.com

Manager-palooza!

Rebecca Kuester is one of 10 finalists for 2019 dvm360/VHMA Practice Manager of the Year. Learn more about the contest and read more stories from other entrants, finalists and winners here. 

In the past few years, our veterinary hospital has really taken on the changes and challenges related to online pharmacies.

We are not penalizing clients

Advertisement

It starts with clients. We do not feel we should make things harder on our clients because of the changes. That means we are not going to make our clients come in for a written prescription or charge them for one to mail to the online pharmacy of their choice.

We are educating clients

We explain to clients in the hospital about some of the counterfeit drugs and products that have been found online and how products purchased from us are guaranteed. For requests outside our four walls, we place a phone call to clients letting them know how much the product costs in our hospital and explain the risks of using outside pharmacies.

To emphasize our focus on protecting our clients' pets, we put a special stamp on all of our prescriptions heading out to other pharmacies that states that the product must be made in the U.S., have an expiration past our set date, be in its original packaging and not be any substitute product.

Clients ultimately make the decision that's best for them.

We are giving clients an online option

We offer an online pharmacy through Vetsource for clients if that's more convenient than picking up in the clinic, and we let clients know the product is the same as what they'd get from us-so it's guaranteed.

We're not relying just on pharmaceuticals, prescriptions and other products for our business. For our future, we encourage our team to focus on our services, sharing with clients the importance of why they come to see us yearly.

Rebecca Kuester, LVT, is practice manager at Creekside Animal Hospital in Macomb, Michigan, and a finalist for 2019 dvm360/VHMA Practice Manager of the Year.

Related Content:

Practice OperationsOwnersClient Relations & Marketing
Can our Pride panel answer these LGBTQ+ trivia questions?
Can our Pride panel answer these LGBTQ+ trivia questions?
Creating inclusive spaces for the LGBTQ+ community in vet med
Creating inclusive spaces for the LGBTQ+ community in vet med
Happy Pride Month, Hill's launches Prescription Diet ONC Care, and more
Happy Pride Month, Hill's launches Prescription Diet ONC Care, and more

Advertisement

Latest News

This week on dvm360.com: dvm360® continues to celebrate Pride Month, and other veterinary news

3 must-sees on creating an inclusive work culture

CityVet names new chief strategy officer

Workplace bottlenecks in the LGBTQIA+ community

View More Latest News
Advertisement