Generally speaking, managers work in a veterinary practice, while leaders work on the practice. Which role you play depends on how you spend your time.
Its not a recipe for success for your veterinary practice unless other smart people cant pick up your systems and get the same results. Time to start building a client service and patient care cookbook!
A veterinary practice management consultant diagnoses your business problems, explains whats wrong and develops a business treatment plan to fix it. Coaching comes after, when you need the accountability, feedback and ongoing conversations to make sure you follow through like a compliant veterinary client.
Bringing on a new associate, making an associate a partial owner, selling out to an existing associate or bringing in an outside owner all will change the dynamics within a team.
Whether adding staff or services, veterinary hospitals commonly have a hard time accepting change.