Practice Management

After your hospitals veterinarian has explained the need for a product or pharmaceutical, dont hand off your clients to websites, pet store employees and big-box aisles and aisles of competing products. If this is the right product for this pet, carry it. The sales will follow.

The animal health company looks to raise awareness among pet owners about skin disease in dogs and cats and to encourage veterinary hospitals to initiate client discussions about itch behavior.

When a veterinary team member messes up left and right, but is still looked upon through rose-colored glasses by doctors and managers, what can be done?

As a veterinary professional, you've probably witnessed poor training here, there, everywhere. Which is why you know that an experienced, qualified dog training professional is hugely valuable to dog owners and can make a world of difference for your canine patients. Use this tool to help lead veterinary clients in the right direction.

Whether your veterinary practice is equine, mixed or small animal-only, you have a responsibility to recruit and retain an associate that meshes well with your clients, your team and, most importantly, your patients.

Practices are fighting to hire veterinary associates today. Could that lead to unsustainable salaries as we compete for hires?

You, dear veterinary professional, dont go out looking to be bitten or scratched, yet you probably have some sort of battle scar from a bad encounter. Heres how to prevent any more from happening in the future.

When this veterinary practice owner decides to extend his clinics hours to include Sundays, its met with doubt and concern.

Want to dig into your own personality or gather a fun (and perhaps useful) profile of your veterinary team? Here are some of the most popular personality tests floating around.

Think about who you are and who youre looking for, then write a veterinary practice job ad for that. Job ads are sniper rifles, not shotguns, says the recruitment-minded Dr. Dave Nicol.

Brush up on your feline facts, veterinary team members, while you disabuse your well-meaning but ill-informed cat clients of some feline fallacies. Dont miss the client handout at the end!

What do I do with a veterinary technician undermining her coworkers?

This empathy map helps you navigate the tension in your job (and your life!) that youve been avoiding. Key elements: Plan ahead, think about others feelings, and imagine how they might react.

You may not want to hear it, but clients interest in unconventional diets isnt going away anytime soon. This veterinary nutritionist says its time to listen to their reasons and work with themnot shut them down.

Veterinary practice owners and managers: Can you name your teams strengths off the top of your head? Use these meeting activities to showcase team members superpowers, and reinforce the importance of the entire team to the success of the practice as a whole.

There are lessons to be learned from the many companies that have disappeared in recent years.

While its true that Disney reigns supreme when it comes to delivering superb customer service, that fact is that not all customer service models can be equal. Heres how the Disney model hurts our professionand what we can do about it.

When it comes to advice for veterinary clients, I discourage feeding pets table scraps and human food. The pet obesity epidemic and the danger of toxicities mean I lean away from encouraging sharing of food to maintain the human-animal bond.

While the veterinary profession mulls over how telemedicine will change practice, some doctors are going ahead and changing. Instead of looking at what the future holds for veterinary telehealth, were diving into whats happening now in this new arena of client satisfaction, relationship-building and innovative pet care.

In light of the dearth of quality veterinarian and technician job candidates today, its the wise practice that makes a new hire feel like part of the team from the get-go.

Hitting a brick wall with your dermatology patients? If your recommendations for topical therapies are going nowhere, make sure youre not inadvertently doing anything on this list.

We wondered, are there some significant pros and cons in showing pet owners more of what you do in your veterinary hospitals treatment and surgery space?

Help your future self! If the clinics not crazed right now, take care of a few less urgent tasks that help you learn more, impress clients and benefit your veterinary team.

Your veterinary practice has a toxic employee you need to deal with, and youre fearing for the worst. Not to worry! Follow these simple steps and youll be amazed at how little there is to worry about.

Theyre the same, and theyre different, and theyre getting ready to invade your veterinary hospital. Get to know them as employees and clients.

Yes. Youre helping the veterinary hospital by getting rid of the toxic team member who brings down the whole veterinary team and sucks the air out of the room.

Every house, and every veterinary hospital, accumulates too much stuff. Join me as I offer the best tips Ive seen practice team members put in place to store things where everyone can find them and get rid of the things you dont need.

Educate veterinary clients on what signs to watch for and some dangers to avoid as they try to prevent or get in to see you faster for possible ulcers, conjunctivitis, glaucoma and more in pets.