Boost cat visits at your veterinary practice with Fear Free
Dr. Felsted is a CPA as well as a veterinarian and has spent the last 15 years working as a financial and operational consultant to veterinary practices and the animal health industry. She also spent three years with the National Commission on Veterinary Economic Issues as CEO. She has written an extensive number of articles for a wide range of veterinary publications and speaks regularly at national and international veterinary meetings. She is the current treasurer of VetPartners, a member of the Veterinary Economics Editorial Advisory Board, a member of the CVPM board of directors and the current treasurer of the CATalyst Council. In 2011, she was awarded the Western Veterinary Conference Practice Management Continuing Educator of the Year and in 2014, the VetPartners Distinguished Life Member Award.Dr. Felsted enjoys exotic international travel, and when the dvm360 team last heard from her, she was headed to the Galapagos.
Patient and pet deserve a better experienceand it will pay off in increased cat traffic.
There's a new strategy in the age-old battle of feline patient versus veterinary staff: Fear Free. As an approach to handling, Fear Free benefits the patient, but the good vibes will also be apparent to the pet owner who will be more likely to come back to your clinic on a regular basis, according to Fetch dvm360 conference speaker Karen Felsted, CPA, MS, DVM, CVPM, CVA.
Not convinced about Fear Free? Read on
Check out veterinary technician specialist Debbie Martin's Fear Free success story.
Dr. Marty Becker says Fear Free is an urgent obligation.
"We know cat owners don't like taking their cat to the vet. We know cats don't like going to the vet. And so anything the practice can do to make that a better experience is only going to help," she says.
Watch the video below to hear more about how focusing on a stress-free experience for everybody (i.e. patients, clients and veterinary professionals) can get more cats in your clinic.