Client Relations & Marketing

The new book for dog owners on fear, anxiety and stress (FAS) is available now from Amazon.

Corporate medicine, client interactions and stress management: Three Fetch dvm360 speakers have some strong opinions about what the nations veterinary schools could be doing to prepare their graduates for life on the outside

Dr. Karen Felsted offers a few options to make routine dental care more digestible.

Put it in your veterinary hospital's exam rooms and reception area. Put it on your website. New kittens will thank you for less fear at home and at the practice down the road.

Kittens need shots. Full stop. Start early with veterinary client education about their importance with this printable PDF.

Monitoring diabetic patients can be a rollercoaster for you and for pet owners. Heres how to set the tracks for a smoother ride.

Give owners of new dogs and puppies this handy-dandy PDF handout with some ideas for making life fun for their new canine companions.

Try elements from these past dvm360 Hospital Design Competition winners for a soothing space for veterinary clients.

Mark Zuckerberg and friends are changing data collection practices on the social media giant. Find out what that means for your veterinary hospital online presence and marketing.

Check out the most common nutrition questions pet owners ask at big box stores.

Three managers share retail items their veterinary hospitals cant live without. Some are big sellers, some the veterinarians just love, and some just fit so perfectly into services they cant say "no."

Emphasize the importance of fighting intestinal worms and other parasites in puppies from a young age with this printable PDF.

I visited a wonderful human medicine practice that inspires me, and came across the poster that inspires them. Their personable skills are easier to come by than you think.

If youd like more veterinary clients to avail themselves of this peace-of-mind tool, here are some suggestions to drive up awareness and usage.

By nature of the alphabet, we must get through all of the noes in veterinary dentistry before we can reach the yesesbut that doesnt mean you wont feel positively inspired to better your dental practices after reading.

Dr. Sarah Wooten's raw thoughts on how her four years of school could have better prepared her for the real world.

Scratch back at nail trim anxiety with these tips to reduce your veterinary patients fears.

These Fear Free cat carrier tips complement the low stress measures youre taking in your veterinary clinic.

The latest installment in the Nationwide Purdue Veterinary Price Index digs deeper into GP vs. specialist, corporate vs. "Main Street" practice, and urban vs. suburban vs. rural. It's all based on millions of receipts from the pet insurance provider's database from 2009 to 2017.

A dvm360 pie chart.

Your veterinary client thinks that heartworms are nothing more than a made up scam for money. Here's how I like to steer them straight.

New technology allows for connection with clients like never before, but what happens when a veterinary client vents her frustration online?

You know that wellness plans are a great way to keep Barnaby healthy, but your veterinary clients may need some convincing (which is OK!). With preparation and practice, you can explain the value of this preventive care program.

Veterinary clients reveal that when it comes to shots versus pills, convenience can absolutely outweigh cost.

This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss flea control with your team and clients. (With an educational grant provided by Merck)

At Fetch dvm360 in San Diego, we wanted to know the real reasons veterinary clients choose one route of administration over the other. Sometimes its the mess. Other times its ignorance.

An appearance before the state veterinary board brings up a larger issue: If a boards composition doesnt reflect the professionals it oversees, can it fairly pass judgment?