Technicians

Practices that offer superior client care today will be better off tomorrow.

Help your clients receive $20 to put toward wellness services at your practice.

Research shows secondhand smoke can cause cancer in dogs and cats.

Web survey shows 28 percent of pet owners would kick the habit for their pets.

Handle attention-seeking team members.

Measure client wait times in the reception area, exam room, and checkout on a daily or weekly basis using VMC Inc.'s two-step efficiency study.

Veterinary expert Dr. Ernie Ward says that if clients ask questions as a result, it's a chance for you to bond.

After being laid off, former television journalist pursues his lifelong dream of working with animals.

Experts agree that technicians are the key to client compliance with home monitoring of diabetic pets.

Here's a position-by-position list of who should do what.

Reinforce the idea that the veterinarians and team members at your practice are clients' go-to group for health.

One clinic goes green and saves some green with eco-friendly tips. How to save paper, money, and the environment.

What to do when wedding-obsessed employees start making mistakes.

Regardless of whether you're the owner or the receptionist, these 5 tips will help you turn turmoil into tranquility-and foster loyal clients.

What's our legal responsibility when it comes to scanning microchips?

When a bunch of different folks form a team, conflict arises. Stop hunting and pecking for a solution. Here's the key to working together: Identify what pushes your co-workers' buttons.

Make eye-catching scrapbook pages to educate clients on products.

A team-wide effort to recommend-and sell-a certain diet increases pet owners' compliance rates and improves your patients' health.

I rescued my dachshund Toby 15 years ago. Would I have the strength to say goodbye today?

The eye of the storm will settle on your practice. When it does, do these six things to fill the slow periods and increase client activity.

Pet dental health campaign offers free client-education kits and a chance to win a chunk of change.

Is your client compliance rate as high as you think it is? One reader bets it's not.

Help clients beat their pets' food allergies. Download this helpful handout on diet trial compliance.

Merged document

Download a free client handout that explains?and pictures?the four stages of dental disease.

Want to add a new program? Jump start the planning process and build buy-in by asking your team members these questions.

It's time to update your resume, regardless of whether you're job-hunting.

The U.S. Food and Drug Administration releases an updated list of how drugs affect pets.