Technicians

Here's a position-by-position list of who should do what.

Reinforce the idea that the veterinarians and team members at your practice are clients' go-to group for health.

One clinic goes green and saves some green with eco-friendly tips. How to save paper, money, and the environment.

What to do when wedding-obsessed employees start making mistakes.

Regardless of whether you're the owner or the receptionist, these 5 tips will help you turn turmoil into tranquility-and foster loyal clients.

What's our legal responsibility when it comes to scanning microchips?

When a bunch of different folks form a team, conflict arises. Stop hunting and pecking for a solution. Here's the key to working together: Identify what pushes your co-workers' buttons.

Make eye-catching scrapbook pages to educate clients on products.

A team-wide effort to recommend-and sell-a certain diet increases pet owners' compliance rates and improves your patients' health.

The eye of the storm will settle on your practice. When it does, do these six things to fill the slow periods and increase client activity.

Pet dental health campaign offers free client-education kits and a chance to win a chunk of change.

Is your client compliance rate as high as you think it is? One reader bets it's not.

Help clients beat their pets' food allergies. Download this helpful handout on diet trial compliance.

Merged document

Download a free client handout that explains?and pictures?the four stages of dental disease.

Want to add a new program? Jump start the planning process and build buy-in by asking your team members these questions.

It's time to update your resume, regardless of whether you're job-hunting.

The U.S. Food and Drug Administration releases an updated list of how drugs affect pets.

See how one copper-colored pit bull charmed an entire practice and found her own pot of gold-a loving family.

Don't let clients unknowingly sabotage their pets' diet trials. Stress the importance of at-home compliance.

An eco-friendly practice tip.

Controlling a frustrated eye roll is sometimes a daunting challenge for front-office staff.

Help pull your practice through tough economic times.

Your veterinary practice pulls in a lot of money, but it costs a lot to keep it going.

Stress the importance of year-round protection.

How to find out about the practice's finances.

Wish you could get inside clients' heads? You can by paying closer attention to their silent statements. Here's how.

Recently, veterinary parasitologist and flea expert, Dr. Michael Dryden, met with a veterinary dermatologist and two progressive practitioners to discuss the concerns and misconceptions that clients, staff, and veterinarians have about flea control-and to come up with clear solutions for the perplexing problems surrounding this issue.