Heather Kirkwood

Learn to take the sting out of verbal darts and head off conflicts with co-workers.

No more drama.

When it's time to talk about a pet's weight with clients, be sensitive.

What you say--and what clients hear--may be worlds apart. When you're fishing for the right words to satisfy clients' questions, avoid these most misunderstood answers.

We might think pets have it easy. No calorie counting. No comparing their thighs with supermodels on television or perusing the latest issue of Vogue and wondering how the pouty face on the cover got so thin. Nope. For pets someone measures out their food daily and with just a meow or a faithful wag of the tail, they're adored no matter how rotund they become. What a life!

Take one team, add some training, and mix in a little fun. It's a recipe for success!