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Technicians

The art of apology

Sometimes you must say these two critical words to pet owners-"I'm sorry." Use this advice to sound sincere at your veterinary practice.

What goes on when the management team meets behind closed doors? Dr. Kevin Lowe and the leaders at Flint River Animal Hospital in Huntsville, Ala., are taking the mystery out of meetings by including their head technician, Slade McElroy.

Stories about pet names help you keep track and give veterinary clients a chance to share why this particular pet is so beloved.

From the highs of newborn puppies to the lows of euthanasia, establishing a career in veterinary medicine takes stamina and determination through all of the ups and downs.