Phil Zeltzman, DVM, DACVS, CVJ, Fear Free Certified
There are lessons to be learned from the many companies that have disappeared in recent years.
Do team members go out of their way to help clients, to solve problems, and to improve the system?
Before you assume that the answer to your problem doesn’t exist, look for solutions from other industries.
How often are tasks properly delegated to other staff members at your veterinary practice?