Practice Management

According to this reader, not only is this better for the cat, but your veterinary client retention rates become healthy and strong as well.

Life is unpredictable. It’s better to have your bases covered should you encounter a serious life change — especially if you own a veterinary practice.

Delving into the innermost thoughts of Drs. Codger and Greenskin sheds new light on both sides. Time to learn about the meaning behind their motives.

When veterinary team members are shirking their duties and there isnt exactly a line of applicants willing to replace them, what are you to do? Our practice management expert Katie Adams, CVPM, has answers.

Creating a culture of compliance within your veterinary practice benefits your patients, clients, staff and bottom line. Here’s how.

An employee surveys value far outweighs the difficult subjects it can bring up, says this experienced veterinary practice manager.

Practice pride keeps teammates satisfied.

The law of supply and demand is transforming the veterinary profession, and the sky is the limit for many new grads.

Before the day starts, on the way to every visit, and wowing horse owners: The equine veterinary technician is a must-have passenger (or driver) for great mobile equine practice today.

Many practice owners know that bad reviews on online sites like Yelp can lead to business failure. But did you know that some negative reviews can be removed if requested? Here’s what to look for.

This company offers their years-tested marketing, financial help, phone-call support and more for a franchise fee and a cut of your profits. Whether you want to go with a house-call company like MVS or go it alone, heres some advice about what clients love house calls and what steps to take to make sure you do it right.

Haunted. Vulnerable. Alone. The act of bullying is to silo a person, separate her from community and take away her security and safety and sense of self-worth.

Holistic veterinary care isnt the hippy-dippy practice you think it is. In fact, it might be the best way to diagnose that tricky patient youre losing sleep over.

Warnings wont cut it, says resident CVPM advice guru Katie Adams. Creating an improvement plan with coaching sessions is crucial if youre not ready to fire the toxic veterinary team member.

Microchips are great for locating lost pets, but if your veterinary practice placed one a few years ago, are you sure its still working?

If your veterinary hospital is like most, its not full of mercenary pirates looking to swindle pet owners. You care about pets, and it costs money to run your hospital. My pitch? Take the veterinarians out of these money chats and empower the nonmedical team to step up.

If motivating your team to stay engaged with the veterinary profession both inside and outside your practice walls is giving you grief, Katie Adams, CVPM, has a plan to replace your tears with tiers.

A new online program aims to make it easier to prepare for the certified veterinary practice manager exam. Get to cramming now

Practice owners and staff: Get on the same page. Huddle. Compare notes. Just communicate, would ya?

Let your veterinary practice software sleuth out this possible money leak.

Veterinary managers: Sometime you'll have to terminate an employee (if you haven't already). Do it in a professional, respectful way.

Write these down, stick to them and watch your dream veterinary team come together.

Our resident veterinary practice management expert Katie Adams, CVPM, counsels a new practice owner on how to handle an overpaid and ineffective employee.

Buster’s experience at the veterinary hospital matters, but his owner’s experience matters even more. Don’t disappoint your clients with long, boring wait times. Build loyalty instead... digitally.

If clients aren’t complying with your recommendations, the cost of services isn’t to blame. Instead, reconsider how you’re delivering your messages.

Making the change to become high-touch or low-touch with your veterinary practice can seem daunting. Thats why Ive come up with these tip to help you in the right direction.

Temper tantrums, dark clouds over heads, frowns that just wont turn upside down? Heres some advice on how to put the Partridge Family back into your veterinary practice, when all you hear is Black Sabbath.

Veterinary practice can be a tough environmentwhich makes mood and attitude even more important. Here are some scientific factors to consider before you check your tood.