Practice Management

The U.S. Army Veterinary Service Corps considered cancelling its 90th-anniversary celebration when the first veterinarian since the Vietnam conflict was killed in action May 18 as a result of a roadside bomb in Iraq.

Few pets miss their regular test or get behind on their medications at Lost Mountain Animal Hospital in Marietta, Ga. That's because Tiffany Gluckman, a receptionist, sends out reminders to clients to make appointments for procedures, tests, and medications, such as T4 levels and phenobarbital screens every six months, heartworm medication every year, and regular dentals.

Laminated educational review sheets for annual wellness exams engage clients and save paper. With National Pet Wellness Month around the corner, it's a great time to spice up your wellness exams.

Our busy four-doctor mixed-animal clinic developed this phone message template to help receptionists take more effective messages.

Twenty-seven percent of respondents to our survey say yellow page ads rank among their most effective marketing tools. But that's not enough to bank on.

With just two hands-and so many hours in a day-delegating tasks that don't require a DVM makes sense. Yet our study shows doctors spend several hours each week performing tasks they could pass on.

After 30 years of practicing small animal and exotic medicine, I found myself doing exploratories on the business of veterinary medicine.

Half of veterinarians surveyed think their facilities and medical equipment are better than the other practices in their area. But how do they really know?

Today more of your clients dabble in herbal remedies and nutritional supplements. Are pets, and the veterinary practices that treat them, following the trend?

Generally, people who wind up managing veterinary practices know how to get things done. But you can get to the point that you're running around executing every minute. So you're not investing the way you need to in planning and prioritizing.

The late client, sister to the no-show, can topple your schedule and turn your practice into a three-ring circus. Use these four strategies to manage past-due arrivals.

Your scheduling software gives you four more defenses against no-shows.

It is a big decision for both you and your client to refer your patient to a university or other specialty practice for further workup or tertiary care.

Evolution is a most awesome force, and it is seldom, if ever, benign. Right now, mankind tops the food chain, but for how long is anyone's guess. Like the characters in the Jurassic Park epics, we will fall and be replaced someday, probably by something that the current flea products don't protect against. The Earth is neither our friend nor our enemy. It just is what it is, providing us with sustenance on one hand and catastrophic devastation on the other.

What are the possible pros and cons of merging two practices?

How can I find good staff members?

The key to attracting a crowd: Knowing what your clients want and raising your level of service to meet their needs. Then you can tap marketing tactics to spread the word.

We'd like to keep our salaries low in order to minimize Social Security and Medicare Taxes. What's the minimum salary we can take so the IRS isn't breathing down our necks?

Capitalism abhors a vacuum. And perhaps in the short term, it abhors ethics as well.

19 tips to cut back on no-shows and get back to business.

Missy closed the door and smiled at Dr. Fremont. The smile was a long, strained affair as she tried to mimic the Cheshire cat from "Alice in Wonderland". The smile vanished as she rolled her eyes and moved into the next room.

In the days of yore - when vaccinations were king and the veterinarian primarily was a syringe jockey - things were a bit easier, and expectations were noticeably lower. Dogs were just dogs, and cats were perceived as varmints by a large fraction of the population. Thus the 15-minute office call was born, and dinner was ready at 6 p.m.

Agree on the basic care you want to deliver at your veterinary hospital. Write it down. And get all your team members heading in the same direction.

Don't you want to improve efficiency, communication, and revenue? If you're not using electronic medical records, you're losing out on these opportunities.

Hoops-and a little hoopla-are encouraged at Firehouse Animal Hospital in Denver. Dr. Jed Rogers included a basketball hoop in the staff lounge when he furnished his hospital.

The cost to deliver veterinary medicine is increasing at a faster pace than human medicine.

Does it seem that no matter how hard you work, you just can't seem to get ahead?

The best-kept practice management secret is the rabies ratio.