Practice Management

Reading is power.

If an employee quits, do I have to pay that person for his or her remaining vacation days?

15 tools and tips to take your team from good to great.

Are your walls or trim outdated? New paint, paper, and trim can take your exam room from ughh to ahhh.

You're stoked about offering your clients new services and products. But your team's response is underwhelming. Here's how to get started and get your team onboard.

Should we offer walk-in appointments?

What a pity that respect is not an edible commodity.

Use this position description to determine the responsibilities of a practice manager.

Countless companion animals suffered during last year's hurricane season and many lost their lives because of a lack of planning. Help your clients think ahead about emergencies.

We received a promotion from a magazine that allows us to send customized issues to our best clients every quarter. Will this promotion generate the type of return we've been looking for?

Avoid these seven missteps to protect your practice's potential. (And avoid some sleepless nights.)

Lately, when I get to the clinic, I can hardly wait to leave. The clients are great, but there's a lot of negativity among the team members. What can I do?

Do your staff members respect -- or better yet worship -- you? If not, you may be unconsciously stemming their admiration.

There are two types of communication pathways present in any social/working environment.

Veterinarians are confronted with clients who darken our doors under the most dire of circumstances.

Getting paid for your services and staying in clients' good graces don't have to be mutually exclusive goals. Try these tips to collect fees quickly and with grace.

As we communicate more through e-mail, electronic etiquette is evolving. Make sure you're evolving, too.

The U.S. Army Veterinary Service Corps considered cancelling its 90th-anniversary celebration when the first veterinarian since the Vietnam conflict was killed in action May 18 as a result of a roadside bomb in Iraq.

Few pets miss their regular test or get behind on their medications at Lost Mountain Animal Hospital in Marietta, Ga. That's because Tiffany Gluckman, a receptionist, sends out reminders to clients to make appointments for procedures, tests, and medications, such as T4 levels and phenobarbital screens every six months, heartworm medication every year, and regular dentals.

Laminated educational review sheets for annual wellness exams engage clients and save paper. With National Pet Wellness Month around the corner, it's a great time to spice up your wellness exams.

Our busy four-doctor mixed-animal clinic developed this phone message template to help receptionists take more effective messages.

Twenty-seven percent of respondents to our survey say yellow page ads rank among their most effective marketing tools. But that's not enough to bank on.

With just two hands-and so many hours in a day-delegating tasks that don't require a DVM makes sense. Yet our study shows doctors spend several hours each week performing tasks they could pass on.

After 30 years of practicing small animal and exotic medicine, I found myself doing exploratories on the business of veterinary medicine.

Half of veterinarians surveyed think their facilities and medical equipment are better than the other practices in their area. But how do they really know?

Today more of your clients dabble in herbal remedies and nutritional supplements. Are pets, and the veterinary practices that treat them, following the trend?

28% of Well-Managed Practices hold weekly staff meetings.

Generally, people who wind up managing veterinary practices know how to get things done. But you can get to the point that you're running around executing every minute. So you're not investing the way you need to in planning and prioritizing.