Practice Management

Differences in communication styles can mean women's messages don't carry the same weight. Here's how to give statements more oomph.

Does your team manual look like an ancient relic? Get it up to date with the latest labor laws and team policies.

It finally happened.

Each day provides an opportunity to offer some nuggets of education.

Q. Who determines veterinary team members' pay increases-the practice manager or the owner?

The details you need to update your employee manual are just a click away.

How to implement the "four strikes" method of enforcing safety rules in your practice.

If you go on VIN, you will see dozens of posts and links trying to define what production pay is and how to pay it. Unfortunately, it is a constantly moving target. The current thinking is this:

Let's return to our story that began in this column in the May issue.

Discussion from the experts on how to retain great staff members

A form for pinpointing age-related problems

Clients often cannot comprehend what a cat or dog at a healthy weight looks like, so I give them a live demonstration with my own dog and cat, which are at ideal weights.

A twister with winds up to 205 mph, leveled Greensburg, Kansas on May 4. Veterinarians and other volunteers aided in the rescue of displaced pets. For an in-depth report see the June issue of DVM Newsmagazine. Photos by Brandon Chauncy.

Special rules cover volunteer and under-18 employees at your clinic. Do you know what they are?

Your practice's identity goes far beyond a logo.

The image of the pebble cast into the pond sending a ring of small waves in all directions is indicative of the impact that rising energy costs have had on all facets of our society.

Know the difference between advertising and public relations to maximize your results.

Confusion and misunderstanding often occur when two people attempt to communicate using two different languages.

We keep a chart based on our monthly budget on the wall in the back hall of the hospital.

Does your team know the practice starts out every day $900 in the hole?

You're already familiar with the idea of hiring a relief veterinarian and the benefits that come along with doing so. But what about hiring a relief technician?

Five tips from a veterinarian newly graduated as a certified canine rebailitation practitioner.

Q. I have a superstar on my team but the other team members hate her. What should I do?

Lou Swinney wheeled his new SUV into the cramped parking lot. A cup holding his morning java suddenly jarred forward as he made the abrupt stop. The inertia sent a quarter of the contents on an additional journey. Swinney quickly wiped the rim and base of the cup with a tissue and barreled out of the vehicle toward the front door, a wide briefcase trailing from his right arm like a broken rudder.

Q. What is VoIP? Should my practice consider switching our traditional phone system?

To many veterinarians, working capital is simply the cash they have on hand to pay their bills. Others may understand that it also includes such assets as accounts receivable and inventory.

An audit of these evidence-based decisions is essential to consistently practice and deliver quality medical care.

Q. I know we need to pay team members when they attend required training meetings. But what's the legal standard for paying associate veterinarians their salary to attend CE meetings? Where does the practice's responsibility end and the doctor's responsibility to maintain her license begin?