Kerry Hillard Johnson

Getting a cat to the clinic can be tough for clients. Teach them how to relax their fraidy cats with this handout.

We've been hitting the topic of veterinary team meetings pretty hard lately.

The August issue's survey data lets you peek inside more than 400 veterinary practices.

Finding a way to hook up with kindred spirits is positive, regardless of whether the link is clothes, Klingons, or veterinary medicine

Just because veterinary technicians get credentialed doesn't mean they get extra respect. Here's how to make technician credentials really worth something.

The dentist's chair: That's where I was when the tornado sirens sounded recently. The situation was most unpleasant. It's not like my jaw was numb and the drill was spinning. I was only in for a cleaning. Still, I can think of more comfortable places to be when disaster literally looms in the air.

In-home sales parties can be a good reminder for how you should be connecting with clients.

The first NAVTA-approved veterinary assistant examination will be administered this spring.

The way team members talk to clients has a lot to do with whether pets will suffer from fleas, ticks, heartworms, and other parasites.

In a presentation yesterday at the North American Veterinary Conference, Shawn McVey recommended creating a culture of learning to improve practice finances.

I had to admit that our team was exhibiting some decidedly group-like tendencies?and it was mostly my fault.

Frightened cats are difficult for clients and you to manage. Here are ways to relax cats and make feline visits less traumatic for all involved.

The veterinary community is hard at work trying to help wildlife affected by the BP oil spill.

Could fear on everyone's part-cats, clients, and team members-be the cause of difficult feline veterinary visits?

Firstline is looking for innovative team members to share ideas with the magazine and veterinary practices nationwide.

What's your legal responsibility when you suspect a pet has been poisoned with illegal drugs?

Treating disease is always more costly than preventing it. But that's not what we said in January.

The National Association of Veterinary Technicians in America announce new assistant certification and give the first Veterinary Technician of the Year award.

Kara Burns, MS, MEd, LVT, receives the inaugural award

NAVTA has created a certification process and is prepared to approve schools.

The final chapter of the Firstline Challenge prepares you to build strong bonds with clients by providing excellent service and education.

How to continue to grow in your career while humbly remembering lessons learned.

Firstline welcomes new clinical content.

Here's how to deal with perpetually late employees.

A fashionable look at this issue's behind the scenes.

How to become a must-have employee.

Celebrate victories-big and seemingly small.

Firstline's on Twitter.

Talk to clients about zoonoses.

Be a team player.