Phone etiquette: What veterinary practice owners don't know

Alyssa Mages, BS, CVT, FVTE, outlines key considerations for veterinary technicians during triage, from rapid patient assessment and prioritization to client communication and team coordination, in this interview from the Fetch National Harbor Veterinary Conference.

A plethora of continuing-education sessions run across 3 days, September 17–19, at the Gaylord National Resort in National Harbor, MD. Here are the ones to circle first, sorted by practice area, plus a handful that are easy to scroll past and worth catching.

Christopher Lee, DVM, MPH, DACVPM, DACVM (Parasitology), discusses the clinical significance of Toxoplasma gondii, when veterinary professionals should consider testing, and how to communicate the risks of exposure to clients.

Caitlyn Getty, DVM, PhD, DACVIM (Nutrition), explains how synergistic prebiotic fiber blends outperform single supplements in supporting fermentation, postbiotics, and gut health.

Valli Parthasarathy, DVM, PhD, DACVB, discusses how veterinarians can evaluate feather loss, self-mutilation, and vocalization in pet parrots and identify when medical and behavioral factors may overlap.

Anthony Coronado, DVM, breaks down how new veterinarians can build clinical confidence, communicate with clients, and avoid burnout in their first years.

Caitlyn Getty, DVM, PhD, DACVIM (Nutrition), explains the use of nutrition first to manage GI cases, tailoring highly digestible, high-fiber, or low‑fat diets to patient needs.