Technicians

See how three different invoices got very different results in pet owners perception of value.

Check out the loveable, squeezable, puppy-tastic pooches that make up the starting lineup of Puppy Bowl XI.

Pets canand shouldbe happy to see you at the clinic.

Each ring of the phone is a chance to educate a pet owner and elevate the level of veterinary care pets receive.

Break the code on hospital language and translate some of the fun (and funny) terms in veterinary medicine.

From anal gland expression to perfectly positioning a pet for radiographs, it takes a special kind of person to be a veterinary technician.

A series of unfortunate events showed me how pet owners play a critical role in accurate blood work.

Getting stuck behind a bus on my morning commute reminded me to stop and enjoy the fall leaves as they changed colorand helped me find more happiness in simple pleasures at home and at work.

Clients complaining that their cats are scratching their new couch or their favorite rug? Promote safe scratching with this handout.

Ive put cabinetry, shelving, flooring and paint changes to work in new veterinary hospitals, but these same back-room touch-ups could work for any clinic anywhere.

Chances are, that handout on flea allergy dermatitis is appreciated more than you'd think.

Use these top tools to ensure your practice's client compliance.

If you or someone you love or work with seem down, dont dismiss that. Everyone in veterinary medicine can help as holiday stress and high expectations buffet the vulnerable: Just talk and listen.

Help veterinary clients feed their cats the right amount of the right diet.

For dogs that may show signs of aggression, pretraining them to a muzzle can reduce their stress during a veterinary visit.

Youre set to make big changes to improve your dental program. One teensy problemyouve got to face your stick-in-the-mud team member who resists change.

Consider these real client calls, then talk through how your team would respond.

Fishing for the perfect position? Recruiters pose an interesting possibility for job-seeking team members looking for the right practice.

How I started work as an assistant manager at a record store and transformed my life into the career I love in veterinary medicine.

Use this quick checklist for tips about how to succeed in veterinary medicine and keep your career flourishing.

CC, your veterinary clinic cat, is caught in the act of making mischief in these compromising photos.

When loyalty blocks the way for change

Images and words from the front line tell compelling stories.

The truth is, veterinary clients can be a little inconsiderate.

We agree that spaying and neutering pets is a good thing. Stop being so concerned about who provides the service.