Front Desk Disasters, Episode 2: Parker the Porker

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Rhonda the receptionist means well, but her customer service skills usually hit a sour note with clients.

Check out Rhonda the receptionist's latest front desk disaster. Then tell us where Rhonda went wrong and what you'd do instead. Do you have a front desk disaster you'd like us to film? Email it to Help me, Rhonda at firstline@advanstar.com.

What would you have done differently in this situation? Post below to tell us what you think. (To comment, just register for free on our site here and be sure you are logged in.)

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