Technicians

This veterinary team member says her lunch has gone to the dogsand thats just the way she likes it.

Mrs. Smith is hypervigilant and Mr. McKinley is laissez faire. Your veterinary team can manage these pet owners' expectations with these five fairly simple steps for more effective home monitoring without the frustration.

This toolkit delivers articles, tips, handouts, videos and tools all designed to make it as easy as possible to discuss dermatology issues with your team and clients. (With an educational grant provided by Zoetis)

Use night-lights to signal a clients waitingand never forget a client in the exam room again.

How you handle a pets euthanasia is one of the most memorable moments you share with clients. So make sure your veterinary team strikes the right note.

OK, nothing really beats a box of kittens, but free team training is almost as nicejust a little less furry (and it doesnt shed).

One of the veterinary technicians is super territorial and bossy, and Im so sick of her Im ready to quit! What can I say to my boss to help her see this Super Tech is ruining our team?

A very confused client can blast a diagnosis conversation into the stratosphere, leaving you in thin air.

Simple keepsakes help your veterinary team memorialize pets and ease pet owners' pain.

Knock, knock. Your jobs at the door. Its been missing you. Can your veterinary life still work after a baby rocks your world?

Listen to what the pet wants.

Whining about your pay gets you nowhere. Learn why your boss isnt paying you more. Then bust through their excuses (ahem: reasons) to earn more at your veterinary practice.

Using canned squeeze cheese our veterinary team took the trauma out of taking a pets temperature.

Do you know who's standing in front of you? Are you sure?

Use this guide to take some of the stress and fear out of a chronic medical condition and offer support for pets and their owners.

What does a practice team need to do to be Fear-Free? That's an open question, but here is a checklist that tries to gather the very latest on the topic. Find out what you're doing, what you could start and what's going to need you to think about it for a while before trying ...

We cant hide our pride. With 39 years of veterinary technician work under his belt, Harold Davis, RVT, VTS (ECC & Anes.) still loves his careerand hes still shouting about it.

A joint Spay Day event created partnerships and goodwill between nonprofit organizations and a privately owned practice.

An exclusive, brand-new look at cutting-edge thinking on low-stress patient care for beginners, intermediate experts and Fear-Free gurus.

A family dog made her realize there's a better way to work with animals.

Some clients' behavior becomes clinic legend. But how do you react when it's actually happening?

Proof positive that no pet is a lost cause

A Maryland veterinary clinic tapped the undeniable pop-powerhouse Taylor Swift for this parody song about the importance of flea prevention. Cheesy? Yes. Awesome? Totally.

Shawn McVey counsels a team member who cant afford to continue working in the veterinary profession

Use this form to promote regular dental checkups at your veterinary practice.

What the heck is a pheromone diffuser? And how do you explain it to clients?

Bridge the gap in your dental knowledge and brush up on this amalgam of mystery dental instruments. Then brace yourself to make a great impression during the next dental appointment.

As Stuart Smalley would say, "I'm good enough, I'm smart enough, and doggone it, people like me!" Since most of us don't get out of bed each morning repeating this phrase, let your teammates remind you with this activity.