Technicians

NAVTA has created a certification process and is prepared to approve schools.

A new year full of possibilities and promises. Start it off right by adopting these stand-by New Year's resolutions that apply to both your personal and work life.

This phase of the Firstline Challenge will help you ensure you have what it takes to properly teach clients what they need to know about pet health.

Provide this handout to your clients so they'll know what to do if they suspect their pet has injested or been exposed to a poisonous substance.

Give this form to clients to give them a room-by-room look at what they need to do to poison-proof their home for pets.

Learn the first step toward understanding and valuing the differences among team members.

The final chapter of the Firstline Challenge prepares you to build strong bonds with clients by providing excellent service and education.

The barrage of queries can be head spinning. Keep your responses straight by following this advice.

These tips-two for dogs and one for cats-are easy to implement and will improve patient care.

What to do when pet owners are upset over emergency bills.

Learn how follow-up calls help strengthen the client-clinic bond.

The next chapter in Dr. Michael Obenski's humorous look at client types.

Two team members sound off about the recent California declaw bans.

Create adult pet kits to educate clients and increase client compliance.

Cats that begin urinating outside of the litter box can be a challenge. Here's how to help pet owners deal.

Have clients laughing-and learning-in the waiting room with this creative educational technique.

Need activities to fill a student's down time? Try these.

Whatever your view, keep clients in mind.

Worried about your prices? Be more worried about the perception of value you're presenting to clients.

This rule, outlined in Jon Gordon's book by the same name, is just as simple as it seems.

Workers in stressful jobs enjoy better health before and after retirement.

Dr. Marty Becker shares his most embarrassing moments in the exam room. Can you relate?

Help your clients pay tribute to their four-legged friends with these heartfelt commemorations.

Do you care? Good -- that can translate into good feelings and respect from others.

Follow this advice when you're hit with a client or patient crisis.

Complete these activities to keep your career moving forward.

Clocking in and out helps you see the value of your time.

These scheduling secrets will calm the chaos at your practice.