Technicians

What to do when pet owners are upset over emergency bills.

Learn how follow-up calls help strengthen the client-clinic bond.

The next chapter in Dr. Michael Obenski's humorous look at client types.

Two team members sound off about the recent California declaw bans.

Create adult pet kits to educate clients and increase client compliance.

Cats that begin urinating outside of the litter box can be a challenge. Here's how to help pet owners deal.

Have clients laughing-and learning-in the waiting room with this creative educational technique.

Need activities to fill a student's down time? Try these.

Whatever your view, keep clients in mind.

This rule, outlined in Jon Gordon's book by the same name, is just as simple as it seems.

Workers in stressful jobs enjoy better health before and after retirement.

Dr. Marty Becker shares his most embarrassing moments in the exam room. Can you relate?

Help your clients pay tribute to their four-legged friends with these heartfelt commemorations.

Do you care? Good -- that can translate into good feelings and respect from others.

Follow this advice when you're hit with a client or patient crisis.

Complete these activities to keep your career moving forward.

Clocking in and out helps you see the value of your time.

These scheduling secrets will calm the chaos at your practice.

How do you navigate the alphabet soup of veterinary technician titles? Maybe someday you won't have to.

Teach clients about these dangerous holiday household items their pets should avoid.

Here's how to prepare so your performance appraisal is a positive experience.

How to continue to grow in your career while humbly remembering lessons learned.

How can a practice politely request donated supplies-and actually get clients to follow through?

This form will help you think through the steps to success.

An attentive voice, a giving hand, and a dignified ear are on every client and patient's wishlist this year.

Would you talk about your grandma that way?