A carefully-worded complaint can transform a negative into a positive. Here are five ways to switch fault-finding into fix-finding.
Ashley Hopkins
Advertisement
Ashley Hopkins is a freelance writer living in Chicago.
Articles by Ashley Hopkins
This rule, outlined in Jon Gordon's book by the same name, is just as simple as it seems.
One hospital handles staff complaints with humor.
Advertisement
Latest Updated Articles
How to complain properlyApril 1st 2010
- The No Complaining Rule
December 31st 2009
- The biggest complainer wins
December 31st 2009
Advertisement
Advertisement
Trending on dvm360
1
Federal judge dismisses Lincoln Memorial University's antitrust lawsuit against the AVMA
2
Paws and profits: Zoetis appoints global diagnostics president, NVA names chief medical officer, and more updates
3
When every second counts: Pharmacological and non-pharmacological interventions in RECOVER–guided emergency care for dogs and cats
4
As pets live longer, veterinarians see more cases of cognitive decline, Texas A&M expert says
5