Owners

Veterinary clients come when they want (no appointments). Music keeps things pleasant for people and pets. And the layout means doctors are there to be seen by pet owners in and out of exam rooms. With touches like that brought El Paso Animal Hospital in Derby, Kansas, a 2019 dvm360 Hospital Design Competition Merit Award.

Youre smart. Youre opinionated. You have the best interests of animals and their people at heart. You work in a veterinary hospital. Here's a tip from Dr. Dave Nicol tips to take video, write blogs and get onto social media.

Steve Jobs said, A small team of A+ players can run circles around a giant team of B and C players. Heres how to build your own veterinary A team.

Hey, practice managers. When your veterinary team is throwing too many questions and problems your way in the moment, Fetch dvm360 speaker Angelina Morgan, CVPM, says youre not doing your hospital team any favors by telling them youll circle back.

A fear of failure, a lack of support and their brand beat up on TV and social mediaveterinarians deserve better, says Dr. Alane Cahalane during Fetch dvm360.

You are never fully prepared when you leave veterinary school and enter the real world of practice. In the spirit of camaraderie, Dr. Detweiler offers up some wise and practical advice for new graduates about to embark on their professional journey.

Employees will laugh-and realize that communication is a two-way street.

When it comes to communicating with your veterinary clients, make sure youre speaking their languagethe language of texting.

In this Vetted Q&A with a rock star veterinary practice owner, Dr. Julie Reck reveals that the road you take is sometimes not the one you intended to take. And thats just fine.

A dvm360 commentary asked veterinarians to set firmer guidelines for abusive pet owners, but one letter writer said state boards could penalize you for firing clients the wrong way. Two regular contributors weigh in on whether managers and team members can fire clients and ways to do it. Read it all here.

With the high cost of hiring and retaining veterinary practice employees, it's time to consider the mental health benefits of employee assistance programs (EAPS) to keep your team on track for success.

I'm sharing my experiences with dogs, moon bears and advanced technology at Fetch dvm360 in Baltimore. Heres what that looks like in my veterinary surgeries.

When it comes to moving to a new home, it seems its not just about location, location, location anymore. As it turns out, pet owners looking for a new home place a pretty high priority on meeting their pets needs.

Ask these questions to find out whether a veterinary practice applicant prepared for the interview, knows how to manage tough situations and has a passionate plan for the future.

Hes a great team member at the veterinary hospital, but occasional body odor could become a problem. I say dont be afraid to talk about it directly, privately and kindly.

A few of the big pet microchip companies provided us details about their current products. Curious if there's any reason to switch your choice? Check 'em out ...

There are lots of ways to know a dog is frightened, anxious or stressed, but theyre all useless if your veterinary client doesnt act as voice for their dog and say 'no' to the stressful person or situation. Share this handout with dog owners to help them trust their instinct for the right kind of dog training and the wrong kind of social encounters.

Print this PDF handout to give pet owners with stopped-up feline patients a starting salvo to set expectations and offer some basic advice.

Founded to counter the corporatization of veterinary medicine, the Independent Veterinary Practitioners Association aims to represent the interests and needs of privately owned hospitals in North America.

In veterinary practices, success leads to happiness, right? Not so fast. Its happiness that breeds business success, say psychology experts. And theres research to prove it.

Take a look at the veterinary team who saved an abused puppy and the emotional reunion when that puppy revisited the veterinary team while on the road to recovery.

Preventing disease is a primary goal for general-practice veterinarians. It's time to better explain why they're important to pet owners, to make it easy as possible on pets and to help clients understand that vaccination is not as bad as they thinksay, with low-volume vaccines?

Veterinary surgeon, TedX star and Fetch dvm360 keynote speaker shares what its like to practice in Asia.

How veterinarians can discuss options with clients for pets who need long-term pain medication.

The days of Google's reliance on 'organic search'the number of times folks link to your website and how often people search for youcould be a thing of the past. The internet giant wants your advertising budget now.

What you charge and why are questions crucial to your businesss future. They signal the quality of your veterinary medicine and client service. And youre (probably) not thinking about them enough. Dont worry: The Veterinary Hospital Managers Association has a free white paper (this ones well-written) to help you.

Thats rightyou get a gold star. Managers, get together with your management or the entire team to brainstorm goals (and rewards) worthy of tooting horns, patting backs and yelling, Hip-hip-hooraySTAT!

Positive cash flow is the lifeblood of your veterinary business, but there is much more to managing cash flow of your hospital than just looking at the balance in your bank account.

What will Dr. Seasoned do when faced with a cash-strapped, long-time client and a patient who can be (expensively) saved? The corporate medical directors not going to be happy ...

You dont need a leadership role in your veterinary practice to act like (and be seen as) a leader. Heres how you can hone in on this special skill today.