Practice Management

Put the "hang" in coat hanger.

Here are some strategies for veterinarians and veterinary team members to manage emotional reactions.

Use this sample script to help team members comply with a no-gossip policy.

Use this sample script to prepare veterinary team members who report policy violations on how to handle confrontations.

If you're the boss, be aware of how your behavior affects your employees' productivity.

What's the best way to compensate on-call technicians? Should we pay them simply for carrying a phone at all times?

Give practice employees the tools to resolve problems on their own. Here's how.

Use a reminder notebook to keep track of team meeting topics

A smart way to reuse human baby bedding

A thrifty way to use autoclave tape

Empower and inspire your veterinary practice's employees with a bill of rights for your team members.

Improve productivity by focusing on your core responsibilities and delegating duties to your veterinary hospital staff

DO NOT LINK. FORM ONLY.

Pay attention to first impressions. Provide working interviews. Thoroughly screen your new veterinary practice hires. These best practices can decrease employee turnover.

Intuitive cooperation doesn't work beyond pairs. It's time to be direct with team members and other coworkers.

There are some qualities an associate must have to be a successful practice owner. Then there are other qualities that aren't absolutely necessary but can be taught.

Employment contracts exist even if they are not in writing. The problem with oral contracts is in trying to enforce them. Contracts require a meeting of the minds of two persons followed by some form of payment for enforceability. Employees, although commonly intimidated, must realize they are on equal footing with the employer.

Whether an employee leaves by choice or at your request, turnover costs your practice. There's the obvious cost of advertising for a replacement and the time spent interviewing the various candidates. But there's also the cost of lost productivity during the interim when you're short-staffed.

In the mid 1970's, the National economy started to slow down while the number of veterinarians continued to increase. Concerns were expressed that too many veterinarians would be produced by the year 2000. In the late 1970's and 1980's some practices experienced reduced numbers of clients and no-growth or slow growth gross incomes resulting in declining net incomes.

Humans and animals have the instinctive ability to energetically interact with everything around them. As positive or negative energies interact with our energy fields, we are physically and emotionally affected. When the surroundings are stressful, this energy can cause anxiety, weaken the immune system and literally create negative situations for the patient. Procedures can be more difficult, untoward reactions can occur, and healing can be interrupted because of the energy of the people and surroundings. It is imperative that we keep gossip, anger, and drama out of the practice.

Ask Shawn: A better way to pass the torch between shifts

Overwhelmed by the thought of recommending pet insurance because of the administrative work involved? Don't fret. These tips can simplify the process and make pet insurance pay for your veterinary practice.

You need to modify your behavior to the situation and build power relationships that help, not hurt

Review patient records before appointments with this veterinary compliance review form.

A new profiling program adapted specifically for veterinary use recognizes veterinarians and team members' temperaments by color: blue, green, gold, and orange. Find out which one you are.

Image Quiz: Dermatology-A pit bull with bullous lesions

Download this employee consent form before you begin video-recording exam room visits.

Share your spooky veterinary story here.