Practice Management

Firstline asked team members to name their biggest frustrations in practice. Heres a sample of their answersin their own wordsand tools to boost morale and efficiency.

Use these cards to gently remind veterinary team members that everyone chooses their attitude at work.

Veterinary Economics requested key facts from veterinary practice management software providers.

Halt the tattlingand hail good attitudeswith this simple trick.

Sheila Grosdidier counsels a team member battling low team morale.

Is your practice ready to compete?

This practice uses the syringes to hold endotracheal tubes instead of gauze.

This practice owner puts the kibosh on freebies to his veterinary team. Is that fair?

Follow these guidelines to avoid making a hasty hiring decision.

Use these six steps to keep your practice website out of the litter box.

How familiar are you with veterinary employee theft and strategies for addressing it? Test yourself.

How familiar are you with veterinary employee theft and strategies for addressing it? Test yourself.

How familiar are you with veterinary employee theft and strategies for addressing it? Test yourself.

How familiar are you with veterinary employee theft and strategies for addressing it? Test yourself.

How familiar are you with veterinary employee theft and strategies for addressing it? Test yourself.

How familiar are you with veterinary employee theft and strategies for addressing it? Test yourself.

Q: What percentage of practices, large and small, would you say have the receptionist duties include taking the client into the exam room, pulling vaccines and filing and dispensing medications from the veterinarian at the end of the office visit? I feel its a lot of work for the front office team and takes them away from the phones and reception desk. The practice owner feels it would increase the payroll percentage too much for a technician to do.Overworked

Use these steps to address this serious breach of trust.

Staff turnover is a costly waste of your team's time.

Although associate veterinarians may not manage or own the practice, Denise Tumblin, CPA, says there are several ways they canand should motivate team members.

Q: In our practice, veterinarians are paid on production and we use travel sheets for charges. If a travel sheet is missing charges, lost or not filled out, charges are then assigned to the hospital and I'm not compensated for the work performed. Is this practice legal, and what actions should I take?

Whole team involvement leads to smarter financial decisions.

Communication and organization were essential for keeping things going smoothly.

Count on another practices arbitrary figure, and you may be setting yourself up for disappointment when you see your own real numbers.

Teach clients to understand the issues behind the behavior with these social media posts.

Peter Ainslie, CVPM, discusses how to handle conflict in your practice.