Practice Management

Transparency helps avoid nasty veterinary client surprises.

Its time to adjust your strategy.

What to do if your high performers suffer from a bad case of "Not THAT again."

Tweak your turns of phrase to stop sabotaging your exam room conversations before you even start.

Shawn McVey counsels a veterinary manager who's constantly second-guessed by her boss.

The needy get served. The private practices do top-notch medicine. Everyone wins!

Ive put cabinetry, shelving, flooring and paint changes to work in new veterinary hospitals, but these same back-room touch-ups could work for any clinic anywhere.

Advise your veterinary clients about this hazardand when they need to seek your help.

Find fun amid a serious day and lift team morale for the good of everyone.

What youd ask and what youd never think to ask the first female AVMA president, Dr. Mary Beth Leininger. What are her unique fingerprints on the veterinary profession?

Veterinary conference attendees dug down deep to explore skills, desires and personality to navigate the bumpy path to veterinary clinic ownership.

Got some extra cash at the end of the year? Put it to good use with tips from these veterinary hospital design experts.

There's no reason why these appointments can't be booked in advance.

Youre set to make big changes to improve your dental program. One teensy problemyouve got to face your stick-in-the-mud team member who resists change.

Dr. Karen Felsted, CPA, MS, CPA, shares ways to get started and why clients will love it.

Make time to talk to your clients with follow-up calls and more ... or your competition will.

Tis the hazardous season for pets and their owners.

Video isn't "big brother"it's a viable teaching tool.

This practice quiets offending clicks by simply using a piece of tape.

Bust this myth: Team members don't know enough to educate pet owners about pet insurance.

Test yourself: Consider these common insurance myths and facts and learn how to make pet insurance work for you and for pet owners.

Test yourself: Consider these common insurance myths and facts and learn how to make pet insurance work for you and for pet owners.

Test yourself: Consider these common insurance myths and facts and learn how to make pet insurance work for you and for pet owners.

Bust this myth: Dissatisfied pet insurance customers will blame their veterinary practices.

Test yourself: Take 10 minutes and consider these 10 common insurance myths and facts. (Data based on the 2012 Advanstar Survey on Veterinary Pet Insurance; 2,349 respondents.) As you check your answers, you'll find information and resources you need to make pet insurance work for your practice and your clients. Give yourself a point for every correct answer and find out if you’re an insurance expert with the scorecard at the end of the quiz.