• DVM360_Conference_Charlotte,NC_banner
  • ACVCACVC
  • DVM 360
  • Fetch DVM 360Fetch DVM 360
DVM 360
dvm360 | Veterinary News, Veterinarian Insights, Medicine, Pet Care
dvm360 | Veterinary News, Veterinarian Insights, Medicine, Pet Care
By Role
AssociatesOwnersPractice ManagerStudentsTechnicians
Subscriptions
dvm360 Newsletterdvm360 Magazine
News
All News
Association
Breaking News
Conference Coverage
Education
Equine
FDA
Law & Ethics
Market Trends
Medical
Politics
Products
Recalls
Regulatory
Digital Media
dvm360 LIVE!™
Expert Interviews
The Vet Blast Podcast
Medical World News
Pet Connections
The Dilemma Live
Vet Perspectives™
Weekly Newscast
dvm360 Insights™
Publications
All Publications
dvm360
Firstline
Supplements
Vetted
Clinical
All Clinical
Anesthesia
Animal Welfare
Behavior
Cardiology
CBD in Pets
Dentistry
Dermatology
Diabetes
Emergency & Critical Care
Endocrinology
Equine Medicine
Exotic Animal Medicine
Feline Medicine
Gastroenterology
Imaging
Infectious Diseases
Integrative Medicine
Nutrition
Oncology
Ophthalmology
Orthopedics
Pain Management
Parasitology
Pharmacy
Surgery
Toxicology
Urology & Nephrology
Virtual Care
Business
All Business
Business & Personal Finance
Hospital Design
Personnel Management
Practice Finances
Practice Operations
Wellbeing & Lifestyle
Continuing Education
Conferences
Conference Listing
Conference Proceedings
Resources
CBD in Pets
CE Requirements by State
Contests
Veterinary Heroes
Partners
Spotlight Series
Team Meeting in a Box
Toolkit
Top Recommended Veterinary Products
Vet to Vet
  • Contact Us
  • Fetch DVM360 Conference
  • Terms and Conditions
  • Privacy
  • Do Not Sell My Information
  • About Us

© 2023 MJH Life Sciences and dvm360 | Veterinary News, Veterinarian Insights, Medicine, Pet Care. All rights reserved.

Advertisement
By Role
  • Associates
  • Owners
  • Practice Manager
  • Students
  • Technicians
Subscriptions
  • dvm360 Newsletter
  • dvm360 Magazine
  • Contact Us
  • Fetch DVM360 Conference
  • Terms and Conditions
  • Privacy
  • Do Not Sell My Information
  • About Us
  • MJHLS Brand Logo

© 2023 MJH Life Sciences™ and dvm360 | Veterinary News, Veterinarian Insights, Medicine, Pet Care. All rights reserved.

Treat your sick schedule

January 30, 2018
Erika Ervin, MBA, CVPM, CVT

Do you have open "same day sick" veterinary appointments lingering on your schedule each day? Use this tips for a healthier schedule-and give your bottom line a boost too.

shutterstock.comMany hospitals rely on areas in the appointment schedule reserved for same-day sick appointments. At a hospital I used to manage, many times these reserved appointments weren't booked. When I investigated, I learned our client service team wasn't booking appointments on these blocked out "sick pet" times.

I decided we needed a protocol change to schedule more efficiently. To make the change, I used these steps to keep the whole team on board:

• I asked doctors and team members about what these time slots meant to them and what their perceptions were.

• I researched potential revenue we'd lost by not booking these appointment slots. The numbers were significant enough to warrant a change in our procedures.

• I shared this data with my team. We started with a discussion about why this was important for the hospital, and I suggested doing a "dry run" to schedule more appointment requests on these same-day sick appointment slots to see how it would affect our day-to-day operations.

Advertisement

Once the team realized it was a good change, we implemented the protocol permanently. We were subsequently able to see and treat several more pets per day, schedule more clients when they could be seen and increase daily revenue.

Erika Ervin, MBA, CVPM, CVT

Practice manager

Toms River Animal Hospital

Toms River, New Jersey

Related Content:

Personnel Management
Veterinary-owned management companies: Why not?
Veterinary-owned management companies: Why not?
How to be the practice of choice
How to be the practice of choice
Why difficult conversations are the most important ones to have
Why difficult conversations are the most important ones to have

Advertisement

Latest News

Viticus group seeks applications for veterinary boot camp scholarship

Unusual parasite strain kills 4 California sea otters

Q&A with a keynote: Jan Bellows, DVM, DAVDC, DABVP, FAVD

Evaluating liver enzyme elevation

View More Latest News
Advertisement