Nan Boss, DVM

An organizational culture consists of the values, beliefs, traditions, attitudes and behavior of the practice and the people that work in it.

Somewhere along the way, good veterinary team members figure out that one of the most important components of our jobs is to be a teacher.

One of the most difficult parts of managing a veterinary practice is setting wages and salaries.

Hiring people and having them all work within the same 4 walls doesn't make them a team.

Somewhere along the way, good veterinary team members figure out that one of the most important components of our jobs is to be a teacher.

There are two things every employee wants to know ...

Consider these important steps to improve communication at staff meetings, or help resolve conflicts.

If you are upset or angry about something, you need to confront the situation. Avoidance of co-workers and strained relationships can result in further problems. However, this doesn't mean you have to confront immediately if you are too angry to be constructive right that minute.

"Happiness is not the absence of conflict but the ability to cope with it."

When you are attending a conference paid for by your hospital, your goal should be to learn as much as you can to share with the rest of the team.

Value statements are tools you can use to communicate the value of your services to clients and to their pets.

Several years ago I attended a seminar entitled "Employee Discipline and Performance Mistakes." Afterwards, I wrote up a simple, step-by-step plan for dealing with common employee discipline problems, like tardiness, not following the dress code or standards of conduct, failing to compete tasks or checklists.

Training Room

Before you can choose a consultant you need to know what you want them to do for your practice.

Happiness at work is the single most accurate predictor of life expectancy ? more accurate even than whether you smoke or drink or are predisposed to heart disease.

Dr. Nan Boss shows how client education programs can lead to practice growth by offering new services and products.