Banner - Fetch Kansas City 2026

Expert Interviews

When the merger between Mars Inc., which owns Banfield Pet Hospitals, and VCA Animal Hospitals happened a little over a year ago, veterinary practices were concerned about what this partnership would mean for their businesses.

When getting started with using video at your veterinary practice, Bill Schroeder, senior vice president of InTouch Practice Communications, suggests a few things.

Owners oftentimes notice a subtle change in the behavior of their pets that could actually be indicators of pain, explains Amy L. Pike, DVM, DACVB, chief of the Behavior Medicine Division at the Veterinary Referral Center of Northern Virginia.

For a veterinarian to initiate mediation, Debra Vey Voda-Hamilton, Esq, principal at Hamilton Law & Mediation, says all they need to do is find an independent mediator or community mediation center.

The system is designed for private veterinary practices and hospitals that have a high volume of patients and complete upwards of 10 chemistries per day.

While annual exams are one of the key communication points for veterinary clinics, there are many ways veterinarians can keep in contact with clients outside of that appointment.

Gregg M. Griffenhagen, DVM, MS, DACVAA, anesthesiologist and clinical instructor at Colorado State University, gives a simple, 3-step approach to better understand an electrocardiogram.

Back in the day it was acceptable to be very hard on your veterinary teams. But millennials will not stand for that type of communication.

Martha Cline, DVM, DACVN, clinical veterinary nutritionist at Red Bank Hospital in New Jersey, explains that some of the best advice veterinarians and veterinary team members can give pet owners is feeding instructions and guidance.

The biggest question Laura Stern, DVM, DAVBT, senior toxicologist for the ASPCA Animal Poison Control Center, gets is about what to do if the toxin isn't going by the book.

Although veterinary medical skills mentorship is available, there is a need for education on compassion fatigue and how to deal with the emotional burden of the profession.