Use Reflective Listening to Better Understand Your Clients

Linda Fineman, DVM, DACVIM (Oncology), director of veterinary talent and knowledge strategy at Ethos Veterinary Health, explains how reflective listening can enhance the client-veterinarian relationship.

Reflective listening is just paraphrasing what you heard someone else say. It tells the other person, "I heard you," and, "I understand you." It also helps you pick up misheard things from the other side of the conversation, offering the client a chance to fill in any missing details.