Expert Interviews

Team members sing the praises of Firstline's practical tools and useful information.

Learn what to ask clients to lock in compliance.

Karyn Gavzer, MBA, CVPM, warns against the top veterinary site design errors. Here's how to avoid these web marketing mistakes.

Karyn Gavzer, MBA, CVPM, explains what to include and who to link to on your site.

Posted as an example of a technical manual for CVM's advertising website

Consultants Gary Glassman and Mark Opperman explain why you should hold on to your pharmacy revenue-and how to win against Internet pharmacies.

Turnover is a perennial problem. Learn what you'll face in the new year-and how to ease the strain.

Stress in the workplace might sometimes overwhelm your employees. Here's how to comfort them when the tears start flowing.

Your clients' wallets may be stretched, but their pets' health should still be a priority. Dr. Jim Kramer gives tips on recommending pricey treatments.

Practical advice on keeping a hospital growing during a recession from Dr. Jeff Rothstein, a Detroit, Mich., practice owner.

In this two-part video, Dr. Matthew Beal discusses minimally invasive tracheal stent placement to treat canine tracheal collapse.

In this two-part video, Dr. Matthew Beal discusses minimally invasive tracheal stent placement to treat canine tracheal collapse.

Dr. Sheilah Robertson discusses what cat owners can do to help their cats with chronic pain.

Work gets done in a group when every individual is motivated. Here's how to get people going.

Dr. Jeff Rothstein, MBA, a Veterinary Economics advisory board member, shares some insights from the trenches in hard-hit Detroit.

When a group of team members gets together, less gets done. Why? Social loafing. Learn how to stop this efficiency-busting phenomenon.

Change sends team members into a tailspin. Shawn McVey explains how to prevent the turmoil.

Gary Glassman, CPA, talks up the benefits of letting your practice software watch your inventory.

Dr. Michelle Chappel discusses how building a veterinary practice changed her perspective on veterinary business and medicine.

Dr. Jim Kramer discusses communication techniques for comforting anxious clients in the exam room.

Choosing environmentally friendly cleaning supplies.

Veterinary consultant Mark Opperman, CVPM, discusses the industry's outlook.

Dr. Michelle Chappell discusses environmentally friendly landscaping and water runoff systems.

CFC bulbs are A-OK at Dr. Michelle Chappell's environmentally friendly practice in Lenexa, Kan.

Denise Tumblin, CPA, explains how to be proactive about patients' health needs.

This video explains why money matters, even when you're not the owner.

Insulated windows work for Dr. Michelle Chappell

How to choose eco-friendly paints, stains, and other materials for your veterinary hospital.