Expert Interviews

A common complaint among veterinary team members is lack of respect in the workplace. Mark Opperman, CVPM, offers advice on how to properly communicate staff appreciation.

Posting client forms online saves pet owners' time and yours.

Receptionists can play a part in preventing too much overtime and too much downtime.

Follow this simple advice for keeping more of your money, even when times are tight.

Dethrone your drama queens and kings.

Role-playing doesn't have to be hokey or scary. Here's how to do it right

Practice owners may not be the only liable party.

When team members start backstabbing each other or yelling in the hallways, it's time to take charge. Sheila Grosdidier, RVT, a partner with VMC inc. in Evergreen, Colo., tells you how. Hint: Make THEM work it out.

You don't have to endure a life of excessive oversight. Just give your manager what he wants and you'll be allowed to do the work you want.

Don't be a micromanager. Learn to delegate and inspect the results the right way with Mark Opperman, CVPM.

No one becomes a lean, mean, efficiency machine overnight. It takes time. Watch Denise Tumblin's, CPA, video and see how you can become more effective every day.

Team members are already texting and downloading forms, so why not put this technology to use in practice?

It's a scary time for veterinary practice owners, but that doesn't mean you should panic. Fritz Wood, CPA, CFP, offers advice for how to invest in a recession.

Show pet owners the love and they'll keep coming back to your practice.

Avoid this snafu when telling team members about new practice protocols.

Follow these simple step-by-step instructions to convert phone-call reminders into e-mails.

If you're undermined by managers' or owners' spouses on the job, speak up. Veterinary Economics Editorial Advisory Board member Shawn McVey, MSW, tells you how to cope with troublesome husband-and-wife teams.

Save time and money by sending personalized mass e-mails to clients.

Here are ideas for reducing conflict and boosting efficiency on a large team.

The key to efficiency in your veterinary practice lies in how you start your day. Veterinary Economics Editorial Advisory Board member Denise Tumblin, CPA, offers three tips for getting off on the right foot.

Tom McFerson, CPA, offers advice to veterinarians looking to buy or sell a practice during tough times.

Watch a demonstration of how to create a useful medical notes template in paperless records.

Here's how to take the emotion out of termination.

Denise Tumblin, CPA, recommends reevaluating these areas of your veterinary practice.

Here's an easy way to take the edge away from Internet pharmacies.

If your resources are skimpy, here's how to use them wisely, says architect Dan Chapel.

Have you been given the task of creating a Web site? Here's where to begin.