Video blog: Role-playing done right

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Role-playing doesn't have to be hokey or scary. Here's how to do it right

Practicing responses to client questions ensures every veterinary team member knows how to give helpful-correct-information. Here are some tips for acting the part in front of peers so you perform perfectly in front of pet owners.

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Gianluca Bini, DVM, MRCVS, DACVAA
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