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Live from CVC: 3 tips to motivate your veterinary team
Use this advice to create a team culture at your practice.
Team motivation starts with getting the right people on the bus and in the right seats, says Denise Tumblin, CPA, owner of Wutchiett Tumblin Associates. She offered these tips to get team members excited about their work:
1. Get talent. For receptionists, that means friendly ambassadors for your practice who can communicate. You can't teach a pleasant, friendly personality.
How to do it: When you interview, always ask, “Why do you want to work here?” Their answers will help uncover the right people for your practice.
2. Hire for roles vs. jobs to create a sense of ownership.
How to do it: Give employees the ability to make decisions. This helps ward off burnout. Provide guidelines but allow spontaneity and creativity and promote customer service.
3. Offer orientation and rehearse. Team members need to know your hospital.
How to do it: Cross-train your team members to promote respect across positions and reduce the amount of tension between front office and back office team members.
For more tips to get the right crew on board at your veterinary practice, Tumblin recommends reading, “If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently” by Fred Lee.