Practice Manager

BizQuiz: How cat-friendly is your practice? Answer 4. b

One of our co-workers started a side business selling merchandise. She invited the whole team to her party, and we attended as a friendly gesture. But we felt pressured to buy from her so a few of us placed small orders. Now she's pressuring us to buy more, sending us emails about new products and bringing us catalogs. How do we politely say "No thanks" without making her angry and ruining our work relationship?--Sold out

Everything I need to know I learned from my dog when he was diagnosed with cancer.

Ready for some feline fun? Check out the Pets Best Insurance Top 10 list of popular cat breeds of 2013.

Animals are taking over the Internet in all sorts of ways. Flip through our favorite memes that are sure to put a smile on your face.

Understand the pet owner's perspective and reach out to form a lasting bond.

I'm a manager considering professional certification. Is it worth the investment of time and money? In what ways will certification benefit me?

You've worked hard to obtain your CVPM. Now what?

Starring adorable puppies, a judgmental ostrich, a very hungry bear and other critters.

Consider these general descriptions and various levels of management at a veterinary hospital.

Get the inside scoop on veterinary practice managers' pay and benefits.

Have you pursued additional training for your job? And was it worthwhile? Share your thoughts with a manager considering certification.

Most pet owners want the best care for their pets. Erase the embarrassment factor for clients on tight budgets with these five tips to talk about cost.

I'm the office manager of a small hospital, and I found out the practice owner had our payroll clerk deduct an hour of pay for our staff members for a lunch and learn. She also makes us carry overtime to the next pay period because she refuses to pay overtime. What can I do?

Help avoid lawsuits by practicing good communication.

Follow this checklist of details you shouldn't leave on a pet owner's answering machine or message service.

An encouraging practice owner gave a once-homeless mother a shot at success.

Study reveals domestic cats recognize their owner's voice.

Have advice on communicating your protocols to unhappy clients? Help this team member.

Whether you're the receptionist, technician, practice manager, or veterinarian, you play an important role in hooking phone shoppers.

Follow these "next steps" to make sure your veterinary team is prepared to discuss veterinary care for pets of all ages with clients.

Feeling peer pressure to get a mentor but don't know if it's worth it? Here?s some advice.

It's all about cat carrier training-and there's never a better time to start than now.

Follow these "next steps" to make sure your veterinary team is prepared to discuss feline care and wellness with clients.

These veterinary client and team member pets all win the award for "best sport" this Halloween.

Attention frightening-film fanatics: check out VPI's collection of popular pet names based on horror movies.

Use these resources to educate pet owners about the diagnostics the veterinarian uses to assess their pets' health.

Incorrect answer: Image Quiz: A Chihuahua with traumatic bite wounds

Use this form to review common resume mistakes--and learn how to fix them.

Client handout: What you need to know about your pet's pain