The goal: To create a place where families could have the quiet and privacy needed to say goodbye, a place where a patient can relax and be open to the benefits of alternative treatment or a place where a client can wait while the pet undergoes a critical procedure.
Practice managers, follow this advice to ensure the door of your practice is ever open.
Dont be stumped. Practice this answer and be ready next time clients ask.
This handy tool helps out with short or skittish patients.
Help veterinary clients know what to expect during this potentially stressful time by prepping them for their referral appointment.
Some clients just don't (or won't) see the big picture when it comes to their overweight or obese cat. Here's the data you need to be the change.
It's easy to ooh and ahh over adorable new puppies and kittens. But it's also important to prepare pet owners to meet their little fuzzball's future healthcare needs.
Avoid these three mistakes to keep your practices page running smoothly.
But are they successful? Or wait, do you even have one? Does it all seem like too much work? Time to have that awkward discussion at your practice.
Hook your veterinary clients with this quick and easy solution to reel in email addresses at your front desk.
You'll see customers when you're out and about. Don't feel like you need to run and hide. Instead, use these tips to streamline these conversations and encourage pet owners to happily schedule appointments during regular business hours.
Spend five minutes at your next team meeting to practice the "weight" conversationand encourage clients to take the next steps to make healthier feeding choices for their pets.
We asked, you answered. How do you handle those icky cleaning tasks at your veterinary clinic?
DYK? Many clients who use Dr. Google arent sorry.
Shawn McVey counsels a veterinary team member whos trying to balance her bosses' high expectations with her lack of resources.
Help veterinary clients recognize the subtle signs of discomfort in their dog leading to safer playtime for their child and their pet.
Help clients handle new situations with their pet safely with these tips.
Got a minute? We've got your training solution right here. Use this quick activity to boost the number of kitties that visit your veterinary practice. Just click, print and practiceAs easy as 1-2-3.
Second graders rescued Shingle the cat when he was stuck on top of their school's roof. And a wellness plan rescued these underprivileged students when they decided to adopt the cat and provide for his veterinary care.
The business of good medicine counts on guidelines for a vast array of conditions, issues and procedures. Standards make sense, but are practices readily adopting them?
Make more money, build your career and get props for being imaging wizard in your practice.
This veterinary practice created a cats only exam room that's cat tested, cat approved. Check out these design features that are truly the cat's meow.
Can you trick pets into thinking the V-E-T word really means spa? A gentle pet massage might be the first step.
Only have a few minutes? Try this (Mini) Team Meeting in a Box to turn your educational team meeting into a quick team building workshop that offers real, instant results for your practice. Use these tips and tools to turn your next team meeting into an interactive workgroup (think Pinterest activities) that helps you boost compliance and educate pet owners (and team members too)!
Use this simple veterinary team tool at your front desk to track critical information about your fecal exam recommendations and client compliance.
Your client left you. She took the cat, took the dog and shes moving on. But you dont know it yet because you: a. Dont track client retention data b. Fudge on what you call active clients c. Cant even begin to define an active client
Help your veterinary clients brush up on their cat grooming skills with these five sorta easy steps. (And on the off chance their kitty's the kind who turns into a whirling dervish of claws and teeth when the brush comes out, make sure you know your practice's preferred cat grooming protocols.)
