Practice Manager

A flash roundtable Q&A where VHMA members answer your top questions about creating an online pharmacy.

Two true and uplifting stories of amazing dogs handling a cancer diagnosis.

Whether its a picture of your pet, a snapshot of your team on the job or at play or an amazing patient near-and-dear to your heart, we want to see it!

We tested the latest Internet phenomenon to try to catch a cat.

Test yourself: Consider these common insurance myths and facts and learn how to make pet insurance work for you and for pet owners.

Test yourself: Consider these common insurance myths and facts and learn how to make pet insurance work for you and for pet owners.

Test yourself: Take 10 minutes and consider these 10 common insurance myths and facts. (Data based on the 2012 Advanstar Survey on Veterinary Pet Insurance; 2,349 respondents.) As you check your answers, you'll find information and resources you need to make pet insurance work for your practice and your clients. Give yourself a point for every correct answer and find out if you’re an insurance expert with the scorecard at the end of the quiz.

Test yourself: Consider these common insurance myths and facts and learn how to make pet insurance work for you and for pet owners.

Click the numbers on this interactive form for a step-by-step look at the information you will need to help clients submit a claim.

When road construction almost shut our practice down, our community rallied around to support us.

Use these leash tips to help pet owners get dogs to your practice in comfort.

Appreciate the beauty of cats with this homage to the feline form.

CC, your veterinary clinic cat, celebrates National Veterinary Technician Week with her own brand of cat sass.

2014 Firstline data reveals what credentialed technicians are earning across the United States.

How familiar are you with veterinary employee theft and strategies for addressing it? Test yourself.

What you need to know to take the bite out of pet bites at your veterinary practice.

Q: How do I handle a difficult co-worker at the front desk?

Use this team tool to practice how to overcome conflict in your veterinary practice.

Use this idea to save money on trash bags and be more environmentally friendly.

Q: After helping open the practice and being there nearly every day for seven and a half years, Im moving on to a new job at a pet resort with some of the same clients. Is it appropriate to leave a note for clients who know me for the team to share after I leave? Im leaving in good standing.

Feeling beat up, put down and turned around? Use these tips to handle difficult clients.

Get ready, be happy with this dose of inspiration and motivation from the CVC.

Take the scalpel out of your teams back and put everyone back to work doing the job they lovehelping animals.

Pam Stevenson, CVPM, offers advice for a veterinarian who's being bullied by a few of her team members.

When her practice manager retired, this technical staff supervisor rose to the challenge and accepted a position of leadership as the new manager at her practice. Heres what she learned.