Practice Manager

This is an answer in "BizQuiz: Are your veterinary team meetings a snoozefest?"

This is an answer in "BizQuiz: Are your veterinary team meetings a snoozefest?"

This is an answer in "BizQuiz: Are your veterinary team meetings a snoozefest?"

This is an answer in "BizQuiz: Are your veterinary team meetings a snoozefest?"

Use this advice to help veterinary clients ease their pet's anxiety.

Warn your clients that cicada consumption is bad for their pets.

Use this form to brainstorm the bottlenecks in your veterinary practice.

This course is designed as an introductory course for people who will be fulfilling a veterinary clinic reception job description. Course module topics include receptionist job traits and skills, professional appearance, offering superior customer service, the basics of communication, the veterinary medical record, making appointments, and basic veterinary medicine.

This course is designed for every member of the practice team to improve communication. Topics covered include elements and styles of communication, facilitating communication, how to recognize conflict in a timely manner, dealing with conflict in a constructive manner, how to effectively communicate with clients who are upset or emotional, and developing a communication code of conduct specific to your practice. (5 CE credits)

Use this advice to gain acceptance for your new idea.

Fritz Wood explains the right time to hire your first practice manager.

Find out which freshness packets are toxic to dogs.

Help pet owners who don?t bring their cats to the veterinarian by asking about them.

Review each role to discover how every team member can help initiate parasite prevention conversations with clients.

The dvm360 Resource Guide offers assistance to build the 13 critical competencies identified by the VHMA.

For the past few years, our veterinary practice's kennel business has been declining. I recently learned that an employee pet-sits for clients on the side. The other day a client approached me in an exam room asking if I was the employee who offered pet sitting. When I told him we board pets at the clinic, he said, "Oh dear, I hope I don't get someone in trouble." In fact, the moonlighting employee gave him a tour of our kennel just last week. I realize some people want a more personal approach, but the fact that the pet sitting is a secret going on behind the owner's back bothers me. Help! -Blindsided by boarding

Veterinarians have seen an increase in pets eating the substance.

How my beloved dog Chaser led me to a career in the veterinary field and a passion for preventive care.

Client handout: Parasites at a glance

An expert lays out the overtime law for Illinois then discusses the bigger issue: overtime conversations with the boss.

Offer these tips to your veterinary clients to keep their canine companions from eating their feline friend?s feces.

I'm a practice manager at a hospital where several team members, including a doctor, come to work looking like they just rolled out of bed. When I hired all of these people I went over the dress code, which includes professional attire, clean scrubs, doctors in white coats, and neat hair. I want our practice to present a well-put-together, professional appearance. Our clients are judging us from the minute they walk in the front door. I've addressed workplace attire at staff meetings and in the employee handbook, but it doesn't seem to stick. What's the next step?-Dressed for Success

The names Duke, George, and Tiger top the charts, but will their teams win in this veterinarian-friendly college basketball breakdown?

Radiographs of an Airedale revealed a circular object that appeared to be blocking the opening of the dog's intestines from his stomach.

Some toxins are specific to cats, dogs, horses, and ruminants. We'll break down these eight for you in an easy-to-remember list.

Ready for more responsibility? Ask for it!

Here's a universal truth: Change is not easy. But sometimes it really can help your practice (or your work life). We'd like to learn more about what changes are hardest, what would help you prepare for change, and what changes you'd be most open to making.