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IIf my mental calculator is not askew, Caryn and I have just completed Veterinary Productivity's 350th in-house, on-site, out-of-town, hotel food AGAIN, practice productivity consultation. Each one of these veterinary entrepreneurs asked us to help improve their bottom lines. Oh, they said they wanted to streamline their services, make sure that they weren't missing any client service opportunities, yada yada yada. What they all really wanted was more money to play with at the end of each month just in case, however unlikely, they ever decided to retire.

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Ever wonder if there is just one customer satisfaction survey question that could accurately predict company growth? Consultant and author Frederick Reichheld spent two years researching that question, and published his findings in the Harvard Business Review.

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Looking to reduce your tax burden? Well, in 2004, you can expense up to $102,000 of new or used equipment purchases. A 50 percent bonus depreciation expense also is available in 2004, but it will expire at the end of this year unless congress extends the provision. Bonus depreciation applies to new equipment purchases and to leasehold improvements for those who own a practice but not the real estate.

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Barton Heights Veterinary Hospital saves time and money by using a simple design for informational letters on such topics as flea and tick products or Pet Dental Health Month. The practice team uses a copy center to reproduce and tri-fold the letters on colored paper, says practice manager Lynette Ott. The single, tri-folded sheets don't need envelopes and can be mailed without taping or stapling, saving the practice time, labor, and money, she says. She offers these other simple tips.

Thinking of getting outside help to address your current challenge? A consultant can improve efficiency, organization, and practice profits. But to get the most for your money, you must find the right match by asking these four important questions.

My treatment area is on the small side, and I wish I could give myself more space to work. Is there a better way to arrange my equipment and supplies so I'm not tripping over everything?

Bringing on a new associate, making an associate a partial owner, selling out to an existing associate or bringing in an outside owner all will change the dynamics within a team.

Manhattan, Kan. -Kansas State University (KSU) researchers say recent water samples they've taken in the Kansas River basin indicate that current treatment methods aren't good enough to eliminate common antibiotics in the state's surface waters.