Client Relations & Marketing
The dilemma: Seven common complaints
Clinic staff acts swiftly to improve clients’ experience
Positioning your veterinary practice as a community leader
Becoming the preferred veterinary practice in your community can be a long, but rewarding journey
Preparing for July 4th: The day the greatest number of pets go missing
Love Lost, Petco Love’s national database for lost and found pets can help reunite families with their animal companions
The newer normal of communicating with clients
Digital communication can improve patient outcomes, provide a great client experience, and streamline communication between clients and veterinary teams
Communication without argumentation
Nicola A. Lakeman, MSc, BSc, (Hons), RVN, CertVNECC, CertSAN, VTS (Nutrition), shares a piece of advice for communicating nutrition with clients
Insurance company surveys pet parents on veterinary wellness trends
Embrace Pet Insurance surveyed of more than 12,000 of its insured pet parents
Beach days with dogs: Exercising caution to prevent illness
A veterinarian shares insight on sand impaction in dogs, discussing signs, treatment, and prevention.
Survey finds fewer than half of veterinarians feel the profession is appreciated
The research was led by Boehringer Ingelheim and included more than 1000 global respondents
A new name for “drop-off”
Scripts for confident client conversations include wellness testing woes
Making the ER experience a low stress experience
Adam Christman, DVM, MBA, and Ken Yagi, MS, RVT, VTS (ECC), (SAIM), emphasize the importance of creating a safe space for pets and owners during emergency visits
How to get clients to say “Yes” and adhere to recommendations
Uncovering the root causes can help resolve clients’ concerns
Flipping the script
Peter Weinstein, DVM, MBA, interviews host Adam Christman, DVM, MBA, on this week's episode of The Vet Blast Podcast
Short lifespans for pets can compel clients to act on obesity, researchers discover
Results found that life expectancy is one of the most important factors for pet owners to participate in their pet’s weight management
Save time in dermatology appointments by utilizing your technicians
Joya Griffin, DVM, DACVD, shared her tips for improving consultations and client satisfaction
The benefits of social media for veterinary practices
Caitlin DeWilde, DVM, shared her tips for more engaging social media posts and marketing best practices
Making client education easier with veterinary marketing
Caitlin DeWilde, DVM, explains why marketing and social media can be important for your veterinary practice
The founder of The Social DVM is coming to Fetch Charlotte
Caitlin DeWilde, DVM shares what she is looking forward to while at the upcoming Fetch conference
Empathy and sympathy: A delicate dance in the exam room
Dr Ryane Englar returns to The Vet Blast Podcast to help veterinary professionals understand and navigate sympathy versus empathy
New partnership aims to improve outcomes for veterinarians and patients
IGNITE Veterinary Solutions and PetPath’s new partnership will help ease stress surrounding care before and after a patient surgery
What pet owners really want
Recent survey findings revealed which practice trends may be affecting client satisfaction
Let’s paws and post—helping you create your social media calendar in 2024!
A note on practice marketing from our chief veterinary officer, Adam Christman, DVM, MBA
Talking behavior with clients
Every behavior patient is different, so understanding what works best for pets and clients through communication can help treat these issues
The new year: Out with the old?
A practice employed so much advanced client interactive technology that it was driving pet owners away
Veterinary association shares 2023 owner attitude survey results
American Veterinary Medical Association sought to get an in-depth look at pet owners’ perception of veterinary care
Top Vet Blast Podcast episodes of 2023: #1
We have compiled a countdown of our top Vet Blast Podcast Episodes in 2023, here is number 1
Top Vet Blast Podcast episodes of 2023: #5
We have compiled a countdown of our top Vet Blast Podcast Episodes in 2023, here is number 5
Innovation and insights to support the veterinary profession
Chewy president Mita Malhotra joins The Vet Blast Podcast to discuss supporting veterinary professionals through innovation
The spectrum of care with Emily M. Tincher, DVM
How this approach to care can improve communication with pet families and treatment for pets
Training client service representatives to optimize your practice
From the New York Vet Show, an expert shares his tips for training this important, yet often neglected, role in the veterinary business
We are veterinarians, not vaccinarians—how wellness is perceived
Notes on preventive medicine, client education, and overall pet wellness from Adam Christman, DVM, MBA