Client Relations & Marketing

A successful veterinary clinic can rely on the entire team and its ability to connect with clients.

Veterinary teams can help guide clients in understanding true emergencies vs conditions that general practitioners can manage.

Jenny Cassibry Fisher, RVT, VTS (Oncology), describes one way that patient outcomes can be improved.

adoro Pet Insurance Services LLC, and insurance provider Chubb have announced new initiatives for the market

One of the biggest challenges is knowing when and where to refer a client.

Communications expert Wendy S. Myers provides scripts for confident client conversations

Practical suggestions for veterinary professionals

Understanding pet owners’ perspectives and using effective communication are keys to success.

Lee Pope, DVM, discusses dosage tips to share with pet owners in a dvm360 interview.

Jill Clark, DVM, returns to the Vet Blast Podcast to discuss client service representative education and why it is needed

Renee Schmid, DVM, DABT, DABVT, emphasizes the importance communicating properly with clients whose pet is suspected of having cannabis exposure

These scripts for confident client conversations are compassionate and provide options to help ease pet owners’ concerns

Helping owners assess their pet’s quality of life is an important part of the end-of-life decision making process

Practical tips for veterinary teams to share with pet owners

On this episode of The Vet Blast Podcast presented by dvm360, Adam Christman, DVM, MBA, and Tyler Primavera, DVM, explore the world of grief through Primavera's recently published children's book

A white paper by Vetsource found that the time between client visits increased by 48% from 2023 to 2024 compared to 3 years ago.

Learn about caregiver burden, how to improve communication with clients, and why their decision-making is affected by a pet’s end-of-life journey

Follow 8 tips for confident client conversations

Adam Christman, DVM, MBA, and Joe Jesse Owens III, DVM, discuss the importance of clear communication and setting boundaries to balance client needs and patient welfare.

Scripts for confident client conversations

Assistance with guiding clients through end-of-life care with compassion and understanding

The findings include the fact pet owners face high stress over specialty care costs, underscoring the need for better communication and financial education in veterinary services

Education is important and reminders are key for keeping patients safe during the holiday season

How can veterinary teams handle those “difficult clients” when they enter the veterinary clinic?

Bash Halow, LVT, CVPM, explains the root of emotionally charged conversations in the clinic, and how he approaches them

Bash Halow, LVT, CVPM, lists the 3 most important things to keep in mind during emotional conversations with clients

The Veterinary Cooperative’s new partnership brings AI communications to nearly 4000 veterinary practices