Client Relations & Marketing

Jill Clark, DVM, returns to the Vet Blast Podcast to discuss client service representative education and why it is needed

Renee Schmid, DVM, DABT, DABVT, emphasizes the importance communicating properly with clients whose pet is suspected of having cannabis exposure

These scripts for confident client conversations are compassionate and provide options to help ease pet owners’ concerns

Helping owners assess their pet’s quality of life is an important part of the end-of-life decision making process

Practical tips for veterinary teams to share with pet owners

On this episode of The Vet Blast Podcast presented by dvm360, Adam Christman, DVM, MBA, and Tyler Primavera, DVM, explore the world of grief through Primavera's recently published children's book

A white paper by Vetsource found that the time between client visits increased by 48% from 2023 to 2024 compared to 3 years ago.

Learn about caregiver burden, how to improve communication with clients, and why their decision-making is affected by a pet’s end-of-life journey

Follow 8 tips for confident client conversations

Adam Christman, DVM, MBA, and Joe Jesse Owens III, DVM, discuss the importance of clear communication and setting boundaries to balance client needs and patient welfare.

Scripts for confident client conversations

Assistance with guiding clients through end-of-life care with compassion and understanding

The findings include the fact pet owners face high stress over specialty care costs, underscoring the need for better communication and financial education in veterinary services

Education is important and reminders are key for keeping patients safe during the holiday season

How can veterinary teams handle those “difficult clients” when they enter the veterinary clinic?

Bash Halow, LVT, CVPM, explains the root of emotionally charged conversations in the clinic, and how he approaches them

Bash Halow, LVT, CVPM, lists the 3 most important things to keep in mind during emotional conversations with clients

The Veterinary Cooperative’s new partnership brings AI communications to nearly 4000 veterinary practices

Bash Halow, LVT, CVPM, previews his upcoming session at the Fetch Coastal dvm360 Conference in Atlantic City, New Jersey

Addressing clients in a respectful and courteous manner may require change in a clinic’s protocols

Wendy S. Meyers, CVJ, explains how managers can help their team express empathy when booking sensitive appointments

This year’s event is supported by corporate sponsor Schwarzman Animal Medical Center and category sponsors Blue Buffalo Natural, MedVet, Banfield Pet Hospital, Thrive Pet Healthcare and PRN Pharmacal.

This script outlines steps for making a good first impression during a conversation with a client

Here is how veterinary teams can help clients honor the cherished memories of their beloved pets and find comfort after pets cross the Rainbow Bridge

Client service representatives are one of the most important people in the veterinary clinic, and here is why

This bonus episode of The Vet Blast Podcast presented by dvm360 features our very own Adam Christman, DVM, MBA, to discuss best social media practices.

Clinic staff acts swiftly to improve clients’ experience

Becoming the preferred veterinary practice in your community can be a long, but rewarding journey

Love Lost, Petco Love’s national database for lost and found pets can help reunite families with their animal companions

Digital communication can improve patient outcomes, provide a great client experience, and streamline communication between clients and veterinary teams