Client Relations & Marketing

Synchrony study unveils staggering findings surrounding lifetime cost of pet ownership

The research revealed pet owners spend up to $55,000 during a pet’s lifetime, plus more.

Educating clients on the signs of sepsis

During an interview with dvm360® veterinary technician Walter Brown explained how veterinary professionals can help their clients identify signs of sepsis in their pets'.

Veterinary Heroes: Client Service Representative winner Susie Martin

Veterinary professionals nominated and chosen by their peers exemplify leadership and achievement in improving patient outcomes.

Understanding millennial pet owners

In an interview with dvm360®, Steve Dale, CABC, offered insight into treating the companion animals of millennial pet parents by having a deeper knowledge of their priorities.

Communication pearls for educating clients about tick-borne diseases

In an interview with dvm360®, Brian H. Herrin, DVM, PhD, DACVM (Parasitology) shared a few resources veterinarians can access when talking to clients about specific tick-borne diseases often found in their geographic location.

Want a healthy practice culture? Eliminate these 3 things

There is a lot of talk about workplace culture these days in the veterinary industry. Building and maintaining a healthy culture at the practice level is critical for recruiting and retaining excellent employees.