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Overcoming language barriers with diverse veterinary staff

DVM Candidate whose first language is Chinese explains how this skill has served invaluable in providing high-quality patient and client care

Industry leaders launch Positive Pet Care Guide

Led by the AVMA and Mars Veterinary Health, this new guide will hopefully strengthen the relationship between pet owners and veterinary professionals to deliver high-quality pet care

Navigating emotionally charged conversations

In this dvm360® interview, Bash Halow, LVT, CVPM, offers advice on managing these conversations, plus identifying what's getting you emotionally charged to begin with

Spectrum of care: protocols to support pet owners’ budgets

By developing protocols, veterinary practices can support clients who may face financial obstacles in getting their pets proper care

Hiring employees in line with your brand

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How to discuss finances with clients

In this dvm360® interview, Kate Boatright, VMD, shares expert insight on how to compassionately broach this topic

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