Laurie J. Miller, RVT

Ms. Miller is a 1993 Graduate of the Columbus State Community College Veterinary Technician program. She has worked at Suburban Animal Clinic in Columbus Ohio since 1993 and now serves as the hospital manager (and fill-in technician) overseeing client education and service. She currently is president of the Ohio Association of Veterinary Technicians and serves on the Ohio Veterinary Medical Association Practice Act Task Force. She has spoken at the Midwest Veterinary Conference, AVMA and Western Veterinary Conference. She also served on the NCVEI Skills, Knowledge and Aptitude committee.

Articles

Simple forms can help train new hires

So, you have found the perfect person to fill the position of veterinarian (or technician, client service representative).

Create a strategy to get staff 'buy-in' to new program

In recent articles I have talked about better recordkeeping and how to write a job description. Both of these topics have one thing in common: They require involvement from the entire hospital team.

Team motivation can pay off in big ways

In recent articles I have talked about better record keeping and how to write a job description; both of these articles have one thing in common they require the entire team to be involved. So how do you motivate and keep the team going in the forward direction?

Do you need to write a job description for each area of the hospital?

A job description is a listing of specific tasks to be done while an employee is on the job any given day.

Documentation first step to increase client compliance

When a pet's physical exam is completed, the findings are recorded in the pet's record. Now, another person reading the record can see the findings.

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