Data: How do you handle client surveys?

A recent poll on client surveys of members of the Veterinary Hospital Managers Association (VHMA) shows that most practices strive for client satisfaction but may not know if clients are happy or not. Asking the question isn't enough, it's also important to understand the responses, Dr. Karen Felsted, MS, CVPM, CPA says. For more information on the VHMA survey click here.