Louise S. Dunn

Understanding pet owners’ perspectives and using effective communication are keys to success.

A PIP can be a constructive way to help address challenges for employees having trouble meeting expectations

Advanced technology and shifting customer behaviors can help practices communicate more easily and efficiently

Communicating expectations is key for staff adherence

A compensation and benefits strategy can help keep staff invested and retained

Employee recognitions can be used to help improve productivity, morale, and a practice’s bottom line

Uncovering the root causes can help resolve clients’ concerns

Use technology to become more efficient while having a positive impact on the community

Resolving practice discord means getting to the root of surface issues

Explore the world on therapy dogs with Zuri and Annabelle Dunn

Establishing and maintaining a positive brand for your practice are essential when recruiting new talent.

Sitting down and talking with current and exiting staff could be the key to ensuring employee retention.

A competitive compensation package that includes appealing incentives can help attract and retain elite talent.

Assessing the status of your current employees and identifying areas where competence is lacking will improve your hiring process and focus on appropriate training topics.

What’s at play when employees lose faith in management, and how can management rebuild their trust?

Success in practice today requires an adaptable team.

Working smarter, not harder, should be the mantra of every business today. It seems there's too much to do in too little time.

Have you ever been asked, "Why re-create the wheel?" It's a valid question and one that you should always keep in mind when it comes to business.

A common mantra that I preach to my consulting clients is "Make sure your practice is centered around the Circle of Care."

Q How do I inspire others on my team to take advantage of lulls in the day to perform maintenance tasks?

Q: I'm unhappy and I want to quit my job. How can I leave without burning bridges?

The key to convincing clients to schedule dental appointments for their pets might just have everything to do with your pen, says Louise Dunn, a practice management consultant with Snowgoose Veterinary Management Consultants in Greensboro, N.C. She offers this tip to market your dental program:

"We have a sign in front of our clinic, and we run out of things to say. Do you have any suggestions?"

Effective team meetings are one of the most powerful practice builders.