Louise S. Dunn

Ms. Dunn, a former practice manager, is owner of Snowgoose Veterinary Management Consulting. Besides consulting with veterinary practices, she has taught practice management workshops at 10 veterinary schools and publishes and speaks nationally. She is a founding member and a director of the Association of Veterinary Management Consultants and Advisors, Member of the AAHA Leadership Council of 100, involved in the national VPI Leadership Council and member of the VHMA and AVMLA.

Articles

Uniting the front and back teams

Resolving practice discord means getting to the root of surface issues

Shut the Revolving Door - Part 4: Recruiting

Establishing and maintaining a positive brand for your practice are essential when recruiting new talent.

Shut the Revolving Door - Part 3: Stay and Exit Interviews

Sitting down and talking with current and exiting staff could be the key to ensuring employee retention.

Shut the Revolving Door - Part 2: Salary and Benefits

A competitive compensation package that includes appealing incentives can help attract and retain elite talent.

Shut the Revolving Door - Part 1: Job Descriptions and Skills Gaps

Assessing the status of your current employees and identifying areas where competence is lacking will improve your hiring process and focus on appropriate training topics.

Confidence Killers

What’s at play when employees lose faith in management, and how can management rebuild their trust?

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