When practice manager Brian Conrad is having a bad day
Brian Conrad, CVPM
Brian Conrad, CVPM, has been the practice manager for Meadow Hills Veterinary Center in Kennewick, Wash., since 1999. During his tenure at Meadow Hills, the clinic has been named Veterinary Economics Hospital of the Year in 2001 and the 2004 Mid-Columbia Small Business of the Year. Conrad is a frequent lecturer for the Fetch dvm360 conferences and a contributor to Veterinary Economics and Firstline magazines. He was recently appointed to the board of directors for the Veterinary Hospital Management Association.
Dead giveaways that Brian is down in the dumps (plus bonus tales of real life practice nightmares).
We asked CVC educator Brian Conrad, CVPM, how his team knows when he's having a sh*t day. He tells us the signs are obvious. Watch the video to learn Brian's tells and what happens when he's confronted.
Speaking of bad days, check out these horror stories from the halls of CVC.