Callers are customers-in-waiting. Make sure you show them the care you would someone standing in your clinic.
Expert Interviews
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Do you want to make a great impression and bond with your veterinary teammates? Then don't follow this advice!
Having veteran staff members involved with bringing in new hires creates can create an atmosphere of mentorship.
Providing your client base with payment alternatives can be a win-win situation.
Expert advice on pet behavior management.
A young, adult basset hound presents to you for evaluation of chronic recurrent ear pruritus and a strong "musty" odor. Which of these diagnostic tests would be most useful initially? This is Answer D from the quiz.
The veterinary news, medicine and business information you need right now.
Incorrect answer for Image Quiz: Ophthalmology-Chronic tears in a springer spaniel
Find out from Drs. Pete VanVranken and Richard Ford in our Specialist in the Spotlight video series.
Being so vested in your career can have negative effects. Learn what to look for from an expert.
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Conflict avoidance won't solve problems in your clinic. Confront difficult situations and move on.
Do you think your staff would never betray you? Neither did these veterinary professionals.
Do you think your staff would never betray you? Neither did these veterinary professionals.
Do you think your staff would never betray you? Neither did these veterinary professionals.
Do you think your staff would never betray you? Neither did these veterinary professionals.
Do you think your staff would never betray you? Neither did these veterinary professionals.
A dismissive attitude can let clients slip through your fingers.
Firstline Editor Kerry Hillard delivers news on NCVEI, Pfizer, the dvm360 iPad app and more.
Dr. Fitzgerald shares wisdom from a storied career.
Scheduling appointments via the internet is one more way to put technology to use for your veterinary clinic.
Pet relinquishment letter
Sincerity and thoroughness in client education are obvious in the veterinary world.
Don't let dental recommendations go in one ear and out the other. Present a unified, consistent front so pet owners will get the message.
Client handout: Assessing a pet's quality of life
New York City - A chance encounter between a New York City veterinarian and a wolfhound-mix puppy, hours away from death, was enough to recruit the doctor into a battle to end pet overpopulation.
Social media is more than playing on the web?it's a powerful tool.
Make sure this summer is a blast for your clients' families, cats and dogs included.
If you can demonstrate professionalism, enthusiasm, and a desire to better yourself, you'll reveal yourself as an important team member right away.
Chapter 6: Securing financing
Why would you want your patients to like you?
