Technicians

Technicians should be performing diagnostic tests, says Dr. Paul Bloom, DACVDM, DABVP, especially skin scrapings.

Get the microchip discussion going by letting clients know June is National Pet Microchipping Month.

When doctors turn sour, be sweet.

Why you shouldn't call clients "honey."

How to deal with dominant personalities.

It's the aftermath, not the error, that determines failure. Recover from any blunder with style and you'll emerge more successful than before the slip-up. Here's how.

How you can help itchy pets.

Is it legal to break up packages?

The dirt on skin diagnostics.

Personalize your greetings.

Are you a fence-sitter?

Guarantee follow-ups.

A practice manager charged into a new job with a legal pad and a menu of necessary improvements. After a successful stint, she ended up swallowing a heart helping of humility.

Talk to clients about pain management.

Learn the visual cues.

What do you do about missed fees?

Puppy and kitten insurance.

Answer clients' burning questions.

See what sinful statements you may be making-and what you should say instead.

Fear and dread may be the first reactions when a new way is announced at work. Get the team ready to adapt by following these eight tips.

Free Web seminar with Brakke consultant Dr. Christine Merle provides the key to getting pet owners on board with complete care.

The busier you are, the healthier your immune system.

NYC agency provides lifeline between clinics and home care.

Talk to reptile owners about adequate sun access.

Olympia, Wash. -- "Registered veterinary medication clerks" will be able to administer controlled substances without the direct supervision of a licensed veterinarian, according to a new law passed in Washington.

Read the week's highest-rated cartoon.

A new study says outspoken people are judged as more competent-even if they're not.

USDA code violations cause program to re-evaluate its vendors.