Technicians

Follow these simple step-by-step instructions to convert phone-call reminders into e-mails.

Good fortune isn't found. It's made.

If you're undermined by managers' or owners' spouses on the job, speak up. Veterinary Economics Editorial Advisory Board member Shawn McVey, MSW, tells you how to cope with troublesome husband-and-wife teams.

Homebound seniors compromise their own health by sharing meals with their pets.

An emotional outline of adaptation.

Take a cue from these memorable radio spots and show pet owners what your practice is all about.

Save time and money by sending personalized mass e-mails to clients.

When scraping for Demodex canis, follow these rules from Dr. Paul Bloom, DACVDM, DABVP.

Find the plan that's right for you, your practice, and your clients.

Technicians should be performing diagnostic tests, says Dr. Paul Bloom, DACVDM, DABVP, especially skin scrapings.

Get the microchip discussion going by letting clients know June is National Pet Microchipping Month.

When doctors turn sour, be sweet.

Why you shouldn't call clients "honey."

How to deal with dominant personalities.

It's the aftermath, not the error, that determines failure. Recover from any blunder with style and you'll emerge more successful than before the slip-up. Here's how.

How you can help itchy pets.

Is it legal to break up packages?

The dirt on skin diagnostics.

Here are ideas for reducing conflict and boosting efficiency on a large team.

Personalize your greetings.

Are you a fence-sitter?

Guarantee follow-ups.

A practice manager charged into a new job with a legal pad and a menu of necessary improvements. After a successful stint, she ended up swallowing a heart helping of humility.

Talk to clients about pain management.

Learn the visual cues.

What do you do about missed fees?

Puppy and kitten insurance.

Answer clients' burning questions.