Technicians
Top 4 reasons pet insurance claims are denied
Answer clients' question," Why was my claim denied?", with this discreet handout.
Patient care coordinator
Scan this job description.
The ABCs of Tapeworm treatment and prevention (Sponsored by Virbac Animal Health)
Thanks to the development of certain broad-spectrum parasiticides, practitioners can now treat tapeworms on a monthly basis, sparing clients the nasty surprise of discovering segments on their dogs.
Heartworm reminder
Scope out this sample form.
Past NAVTA president speaks up
Julie Legred, CVT, talks about the overwhelming need for veterinary technicians.
A lifetime of canine wellness
Use this form to educate clients about your wellness schedule for dogs.
Should technicians earn $70K?
Here's what a few experts think.
Quality of life scale
Help clients considering euthanasia.
College dean responds
Dean says technicians can net $70,000 a year.
Sleep deprived? Watch out for a bad day or year
Poor sleep nearly triples the likelihood of life dissatisfaction.
The ins and outs of pet insurance
NCVEI offers a simple explanation of how pet insurance works and whom it benefits.
Age and obesity go hand in hand
Study shows extra pet pounds add up with old age.
Canine annual examination report
A convenient handout of what to ask clients to lock in compliance.
Video blog: Annual report cards key to client compliance
Learn what to ask clients to lock in compliance.
Client retention: Do you really know your numbers?
Tracking your total clients doesn't tell you the whole story.
Online activity good for the mind and practice
Technicians advance their professional knowledge on Facebook.
Cocoa mulch can be deadly to dogs
E-mail raises awareness of landscaping dangers.
Client handout: Certificate of bravery
Award surgery patients for their bravery.
Cocoa mulch e-mail
Moose's tragic story warns pet owners of the dangers of cocoa mulch.
Dogs react badly to aggressive training
A new survey finds that some dogs may bite first and not learn later when it comes to confrontational training techniques.
Mouthwash: The answer to bad clients and co-workers?
Unsavory encounters could literally leave a bad taste in your mouth.
Clinic closes in on pet overpopulation problem
Animal advocates say sterilization?not euthanasia?is key to ending abundance of homeless animals.
Stop struggling to find supplies
Here's a tip: Hold a scavenger hunt for your practice's hard-to-locate items. That way, every employee will know where to look when asked for an "obscure" object.
Do's and don'ts for selling recommendations
What to say when making a recommendation.
5 tolerance commandments
Make a pact not to judge clients.
Fridge-worthy marketing
Attract clients like refrigerator magnets.
Is team CE worth the money?
Always. Here's why the practice should invest in team member CE-with a script for approaching the boss about it.
What does CE mean for me?
Redefine what CE means to you and your practice.
Who goes to CE?
Team members to attend CE in 2009.
More cats, less care
Cats are the top pet, but dogs are the top patient.
