Technicians
Receptionists: Calming patients starts with you
Keeping animals in your clinic or hospital as calm and comfortable as possible should be the goal of the entire staff.
Is your veterinary team toxic?
Learn the tell-tale signs of a poisonous veterinary practice and get the tools to clean house.
Top tips for smoothing out your schedule
Learn how to distribute your employees evenly.
Clue in on canine anxiety cues
Canine body language isn't necessarily easy to read.
I was a toxic employee
A team member confesses to polluting a veterinary practice, and shares what she did to decontaminate herself and the situation.
Helping clients care for pets' chompers
No matter what your role in the veterinary team, you play an integral part in pets' dental care.
How to deal with a toxic team
Use these five coping strategies when stuck in a toxic environment.
Open wide: Getting clients to "yes" with dental compliance
When it comes to informing clients about pets' oral health, it's as much how you and other veterinary team members say it as what you say.
Communicate clearly in the exam room to encourage compliance
Send a clear message to your clients about the importance of parasite prevention.
Highlights from the 2011 North American Veterinary Conference
Top 5 household items toxic to cats
Make sure your veterinary clients are aware of these everyday feline hazards.
When tragedy strikes: Carbon monoxide poisoning in pets
When a veterinary kennel catches fire, team members pull together to save lives.
Kennel fire: Patient recovery photos
View photos of patients recovering from carbon monoxide poisoning and smoke inhalation after surviving a kennel fire.
Top 6 veterinary questions about carbon monoxide poisoning
Get answers to the six most important questions to help educate your team and your clients about carbon monoxide poisonings.
Client handout: Protect your pets against carbon monoxide poisoning
Educate veterinary clients about the dangers of carbon monoxide poisoning in pets with this simple handout.
I survived a kennel fire
This is the true story of how one veterinary boarding kennel team learned the importance of fire-safety training.
Forget a vacation-pets need their meds!
A new study reveals Americans-and Europeans-will give up luxuries for animal necessities.
To stay healthy, don't sleep with pets
A veterinary report emphasizes the zoonoses risks for pet owners who welcome their dogs and cats into their own beds.
BizQuiz: What's your practice ownership IQ? (answer 4A)
ANSWER 4A
Social media: You're doing it, but are you managing it?
Use these four tips to say on top of social media for your veterinary practice.
Parasite prevention tip from the North American Veterinary Conference
The way team members talk to clients has a lot to do with whether pets will suffer from fleas, ticks, heartworms, and other parasites.
3 (unconventional) keys to surviving an economic downturn
In a presentation yesterday at the North American Veterinary Conference, Shawn McVey recommended creating a culture of learning to improve practice finances.
Survey: How much are veterinary technicians really worth?
Take this survey and help the veterinary industry quantify the value of technicians. (You'll also get an exclusive educational tool for free.)
4 ways to bond clients to your emergency or specialty practice
Veterinarians in the emergency room and cancer wards can bond with clients, too. Find the warm and fuzzies in any hospital.
Go with the flow when working with cats
As with riding a wave or a bucking bronco, sometimes it's just best to move in conjunction with a cat rather than work against it.
3 steps to end veterinary gossip
Here's how you can establish a no-gossip policy at your veterinary practice today.
"Stick a needle in it"-How to perform a thoracocentesis
Quick thinking and teamwork resulted in a successful thoracocentesis any may have saved this cat's life.
The Bayer Experience: You are invited...
Visit The Bayer Experience at NAVC and WVC in 2011.
Happy New You!
It's time to leave compassion fatigue in the past. Start anew with 10 revitalizing resolutions, a self-care pact, and compassion fatigue quiz.
Self-care pact doc