Technicians

Gossip can strengthen relationships at your veterinary practice ... or tear them apart. Do you know when to talk and when to stay silent?

Stats show that a toxic team loses revenue. Shawn McVey and Firstline Live can help you bring back harmony-and profits.

Firstline and Banfield partnered to survey more than 2,000 veterinarians, technicians, and other team members. Here's a peek at some of the results.

Therapist Jill Cody shares top tips for stressed veterinarians and team members to loosen up, handle criticism with flair, and start focusing on what you value most.

Offer your clients this list of questions to find the level of care and insurance coverage that's right for them and their pet.

Technicians should treat dental records like the medical documentations they are.

You'll fall for this tip.

The pain of euthanasia takes a toll on clients-and you. Veterinary team members and experts share experiences and advice to help heal the hurt.

Use fun and games to define your practice's unique selling proposition.

Start counting down to efficiency today.

Survey Results: Are veterinary technicians valued?

Just how do you create a positive culture? Take these seven steps to find your happy place.

Go ahead and color outside the lines.

Handle euthanasia appointments with extra tender, loving care.

A positive practice environment makes you-and patients and clients-feel happy, cozy, and right at home. Here's how to ramp up the good vibes.

Clients aren't the only ones hurting when their pets are euthanized.

A look at the effects of CKD and how proper nutrition can help.

Give your clients an adoption kit to help them train their brand new pet.

How Velcro fits into urine collection.

A treacherous journey reveals my not-so-pretty side.

Having trouble getting through to your clients about parasite protection? Give them an up-close look at fleas in the exam room.

The technician specialty in behavior is a strong educational opportunity, and even technicians without a VTS can take a leading role in behavior.

Banfield and Firstline plan to release study results to the profession soon.

Holly Morss, CVT, answered these attendee questions during her Western Veterinary Conference presentation about ova identification.

Don't make this student's online mistake-it could cost you your career.

When you're facing an angry client in your veterinary practice, do this first.

To calm heated client situations, follow these steps from Paul Camilo, CVPM, practice manager at All Pets Dental in Weston, Fla.